Getting Change Right: How Leaders Transform Organizations from the Inside Out -- Contents -- List of Figures -- Foreword -- Introduction -- Chapter 1: Creating Rapid Widespread Engagement -- Social Construction in a Nutshell -- Penetrating Information Overload -- Establishing Flexibility and Responsiveness -- Creating a Shared Stake in Success -- Laying the Groundwork to a Shared Future -- Eight Conversations That Create the Future -- Accelerating the Speed of Buy-In -- Why Formal Authority and Budget Don't Matter -- Principles for Creating Rapid, Widespread Change -- Success Rules -- Chapter 2: Communicating So People Get It and Spread It -- Elevator Speeches Only Take You Down -- Project Planning Can Be a Costly Diversion -- Leading Conversations That Engage -- Jump-Starting Bold Conversations -- Creating Cascades of Conversations -- Interacting with Audiences of Difference Sizes -- Success Rules -- Chapter 3: Energizing Your Most Valuable Players -- Identifying Your Most Valuable Players -- Activating, Equipping, and Energizing Your MVPs -- Difficult Players: Apathetic, Cynical, and Antagonistic -- Success Rules -- Chapter 4: Understanding the Territory of Change -- Scouting, Reconnaissance, and the Avant-Garde -- Storylistening -- The Reconnaissance Report -- Case Study: Program Supervision Foundation -- Success Rules -- Chapter 5: Accelerating Change Through Performance Communities -- Social Learning Systems -- Implications for Performance Communities -- The Value-Based Contribution Current -- Building a Performance Community -- Ramping Up Performance Communities -- Success Rules -- Chapter 6: Generating Dramatic Surges in Progress -- Designing Touchstone Events That Move Professionals -- How to Create Touchstone Events with Extraordinary Thrust -- Grabbing Attention and Keeping It -- Catching People When They Are Ripe.

The Single Most Powerful Way to Create a Dramatic Surge -- Storytelling to Accelerate Growth -- Success Rules -- Chapter 7: Breaking Through Logjams -- The Breakthrough Session -- Anatomy of a Breakthrough Session -- Success Rules -- Chapter 8: WorkLifeSuccess in the Midst of Change -- WorkLifeSuccess Is a Way of Being -- Approaches for Generating WorkLifeSuccess -- Clarity of Purpose -- The Power of an Outside Advisor -- Success Rules -- Appendix A: Sample Strategic Engagement Plan -- Overview -- Role and Function of the Engagement Team -- Conditions for Success -- Strategic Foundations for Engagement -- Objectives: Service to Staff and Management -- Appendix B: JumpStart Storytelling -- Notes -- Acknowledgments -- About the Author -- Index.