Designing Your Organization -- Contents -- DecisionToolsIncludedontheCD-ROM -- Introduction -- Acknowledgments -- The Authors -- Chapter 1: Fundamentals of Organization Design -- The Star Model: A Framework for Decision Making -- Design Principles -- Chapter 2: Designing Around the Customer -- Customer-Centric Strategies -- Customer-Centric Organizations -- Chapter 3: Organizing Across Borders -- Levels of International Strategy -- Design Considerations: Geographic -- Design Considerations: Multidimensional Network -- Design Considerations: Transnational -- Chapter 4: Making a Matrix Work -- What Is a Matrix? -- Matrix Design -- Chapter 5: Solving the Centralization-Decentralization Dilemma -- Corporate Center Strategy -- Centralization and Decentralization -- Getting the Best of Both: A Balancing Act -- Chapter 6: Organizing for Innovation -- Innovation Strategies -- Innovation Capabilities -- Designing for Breakthrough Innovation -- Chapter 7: Conclusion -- Appendix: Decision Tools -- Customer-Centric Strategy (Strategy) -- Strategy Locator (Strategy) -- International Strategy (Strategy) -- Business Portfolio Strategy (Strategy) -- Developing Design Criteria (Capabilities Assessment) -- Customer-Centric Capabilities (Capabilities Assessment) -- Assessing Your Innovation Capabilities (Capabilities Assessment) -- Are You Ready for a Matrix? (Capabilities Assessment) -- Structural Options (Design Options) -- Selecting Lateral Connections (Design Options) -- Country Autonomy (Design Options) -- Region Configuration (Design Options) -- Centralization-Decentralization (Design Options) -- Multidimensional Structure (Design Options) -- How Separate Does the New Venture Need to Be? (Design Options) -- Responsibility Charting (Implementation) -- Relationship Map (Implementation) -- Relationship Health Check (Implementation).

Spreadsheet Planning (Implementation) -- Bibliography -- Index -- How to Use the CD-ROM -- System Requirements -- Using the CD with Windows -- In Case of Trouble.