Cover -- Table of Contents -- WAV Page -- Chapter 1 - The Best Practices Enterprises--A New Vision for a New Era -- Chapter 2 - Best Practices Business Principles -- Chapter 3 - Program-Centric Strategic Planning -- Appendix A - Sample Opportunities Identification Documents (The Best Practices) -- Chapter 4 - Resilient IT Architecture Design -- Appendix B - Sample Resilient IT Architecture Target Definition Document (XYZ Insurance Corporation) -- Chapter 5 - Portfolio-Based Project Management -- Chapter 6 - Uninterrupted Business Redesign -- Appendix C - Sample Value Chain Case Study -- Chapter 7 - Results-Focused Communications -- Chapter 8 - Cross-Cultural Workforce Inclusion -- Chapter 9 - Continuous Employee Improvement -- Postcript: Final Thoughts -- Appendix D - Sample Continuous Employee Improvement Project Baseline Report -- Index.