Sustainable Quality Services in the Healthcare Industry.
Title:
Sustainable Quality Services in the Healthcare Industry.
Author:
Lee, Pui-Mun.
ISBN:
9781846631993
Personal Author:
Physical Description:
1 online resource (96 pages)
Contents:
Cover -- CONTENTS -- EDITORIAL ADVISORY BOARD -- Guest editorial -- Impact of deficient healthcare service quality -- Transferring best practices to healthcare: opportunities and challenges -- Integrated approach to healthcare quality management: a case study -- The impact of organizational culture on the successful implementation of total quality management -- Quality management through a national quality award framework -- A new construct for visualising and designing e-fulfilment systems for quality healthcare delivery.
Abstract:
Healthcare is a topic that is never too far away from most peoples' minds. The primary concern for most of us is the ability to continuously enjoy affordable quality healthcare. Quality healthcare encompasses two major aspects of healthcare: clinical quality and service delivery quality.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Genre:
Electronic Access:
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