Utilizing and managing commerce and services online
Title:
Utilizing and managing commerce and services online
Author:
Khosrowpour, Mehdi, 1951-
ISBN:
9781591409342
Publication Information:
Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2007.
Physical Description:
electronic texts (xii, 351 p. : ill.) : digital files.
Contents:
Managing online customer service operations / David Barnes, Matthew Hinton -- Firm value effects of web site redesign / Raquel Benbunan-Fich, Eliezer M. Fich -- Jurisdiction in B2C e-commerce dispute within European Union / Ong Ching Eang -- Failures of B2C retailing : a services industry view / Anil M. Pandya, Nikhilesh Dholakia -- Inducing online trust in e-commerce : empirical investigations on web design factors / Ye Diana Wang, Henry H. Emurian -- Public perception : a newspaper medium perspective : e-commerce in Australian manufacturing (revisited) / Jing Gao -- Netrepreneur simulation : the development of realism in virtual e-entrepreneurship learning / Salim Jiwa, Dawn Lavelle, Arjun Rose -- Conceptualizing Failed B2C Dotcoms as Innovation Failures / Anil M Pandya, Nikhilesh Dholakia -- Implementation of Privacy Protection Policies: An Empirical Perspective / Noushin Ashrafi, Jean-Pierre Kuilboer -- Design Considerations in the Development of an Online Course in E-Business / Wing Lam -- E-Recruiting System Development and Architecture / In Lee -- Lessons Learned from EDI and Its Impact on Institutional Trust in Electronic Marketplaces / Pauline Ratnasingam, David Gefen, Paul A Pavlou -- Digital Watermarking and Its Impact on Intellectual Property Limitation for the Digital Age / Tino Jahnke, Juergen Seitz -- Framework for User Perception of Effective E-Tail Web Sites / Sang M Lee, Pairin Katerattanakul, Soongoo Hong -- E-Commerce Education in China: Driving Forces, Status, and Strategies / Xianfeng Zhang, Qi Li, Zhangxi Lin.
Abstract:
As businesses, researchers, and practitioners look to devise new and innovative technologies in the realm of e-commerce, the human side in contemporary organizations remains a test in the industry. This book broadens the overall body of knowledge regarding the human aspects of electronic commerce technologies and utilization in modern organizations. It provides comprehensive coverage and understanding of the social, cultural, organizational, and cognitive impacts of e-commerce technologies and advances in organizations around the world. E-commerce strategic management, leadership, organizational behavior, development, and employee ethical issues are only a few of the challenges presented in this all-inclusive work.
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Electronic Access:
Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-59140-932-8