Cases on information technology and business process reengineering
Title:
Cases on information technology and business process reengineering
Author:
Khosrowpour, Mehdi, 1951-
ISBN:
9781599043982
Publication Information:
Hershey, Pa. : IGI Global (701 E. Chocolate Ave., Hershey, PA, 17033, USA), 2006.
Physical Description:
electronic texts (xi, 357 p. : ill.) : digital files.
Series:
Cases on information technology series (CITS),
Cases on information technology series,
Contents:
Chapter I. A Case of an IT-Enabled Organizational Change Intervention: The Missing Pieces / Bing Wang, David Paper -- Chapter II. The Selection of the IT Platform: Enterprise System Implementation in the NZ Health Board / Maha Shakir, Dennis Viehland -- Chapter III. Workflow-Supported Invoice Management: The Case of a System Implementation at a German Media Company / Karl R. Lang -- Chapter IV. Business Reengineering at a Large Government Agency / Nina McGarry, Tom Beckman -- Chapter V. ERP Selection at AmBuildPro / Margaret Sklar, Matthew Breneman, Ira Yermish -- Chapter VI. An Internet-Based Workflow System: The Case of Lawrence Livermore National Laboratories' Zephyr Project / Judith Gebauer, Heike Schad -- Chapter VII. Building Automation into Existing Business Processes / David Paper, Wai Mok, James Roger -- Chapter VIII. Information Systems Redesign in a State Social Services Agency: A Case Study / Jean-Pierre Kuilboer, Noushin Ashrafi -- Chapter IX. Reengineering the Selling Process in a Showroom / Jakov Crnkovic, Goran Petkovic, Nebojsa Janicijevic -- Chapter X. Business Process Reengineering for the Use of Distance Learning at BellCanada / Tammy Whalen, David Wright -- Chapter XI. Everyone's Watching: The Remarkably Public Reorganization of the Nevada Department of Motor Vehicles / William L. Kuechler, Dana Edberg -- Chapter XII. A Comprehensive Process Improvement Methodology: Experiences at Caterpillar's Mossville Engine Center (MEC) / David Paper, Steve Dickinson.
Chapter XIII. Reinventing Business Processes Through Automation: A Case Study / David Paper -- Chapter XIV. The Dilemma of Dairy Farm Group Between Redesigning of Business Processes and Rebuilding of Management Information Systems / Eugenia M. W. Ng, Ali F. Farhoomand, Probir Banerjee -- Chapter XV. Heineken USA: Reengineering Distribution with HOPS / Gyeung-min Kim, John Price -- Chapter XVI. Identifying Business Processes for, and Challenges to, Electronic Supply Chain Management: A Case Study in a Small Business in North-West Tasmania / Tarmo Sinkkonen -- Chapter XVII. Incentives and Knowledge Mismatch: The Deemed Failure of a BPR Project in a Large Banking Organisation / Parthasarathi Banerjee -- Chapter XVIII. Business Process Redesign in Travel Management in an SAP R/3 Upgrade Project: A Case Study / Marit Schallert -- Chapter XIX. Implementation Failure of an Integrated Software Package: A Case Study from the Far East / Suprateek Sarker, Saonee Sarker -- Chapter XX. The Managerial Challenges in the Transformation of the Danish Geodata Sector / Eric Frokjaer, Helge Korsbaek -- Chapter XXI. The Clinical Information System: A Case of Misleading Design Decisions / Gurpreet Dhillon.
Abstract:
The technological innovation of information technology is driving businesses and organizations to reassess their structures and processes to achieve a higher level of efficiency and effectiveness using IT. In this ongoing process, the wisdom and experiences of other organizations can be a roadmap to successful IT implementation. Cases on Information Technology and Business Process Reengineering presents a wide range of issues and challenges related to business process reengineering technologies and systems. This book gives practitioners, educators, and students an understanding of business process reengineering difficulties, and presents solutions discovered by organizations worldwide.
Subject Term:
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Electronic Access:
Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-55904-396-0