Acknowledgments; Preface; 1 The Era of the Inquiring Organization; 2 Two Management Traditions and Knowledge Creation: From Modern to Postmodern Management; 3 Theories of Communication in Management: Modern to Postmodern; 4 Tacit Knowledge; 5 The Pragmatics of Knowledge Creation: Care, Respect, and Trust; 6 The Microskills for Knowledge Creation; 7 Asking Questions: Widening the Lens, Sharpening the Focus; 8 Tacit Knowledge and Conversation; 9 Reflecting Conversations; 10 New Territory for the 21st Century: The Compass and the Map; Index.