Cover -- Preface -- Acknowledgement -- Contents -- Chapter 1. Foundation of Organizational Development -- An Overview of Organizational Development -- Definitions -- Profile of Organization Culture -- History of Organizational Development -- Objectives of Organizational Development Programme -- OD Characteristics/Competencies -- Summary -- Text Questions -- Bibliography -- Case Study: Action Plan for CSR* -- Chapter 2. Values, Assumptions and Beliefs in Organization Development -- Introduction -- Definition -- Historical Background Of Values -- Early Statements of Od Values and Assumptions -- Summary -- Text Questions -- Bibliography -- Case Study: QWC-The Balancing Act -- Chapter 3. Diagnostics Strategies and OD Processes -- Introduction -- Diagnosis -- The Six-Box Model -- Considerations and Action Components of OD Programme -- Phases of OD Programme Management -- Managing Change (Cummings And Worley's Model)2 -- Eight Steps for Successful Organization Transformation: Kotter's model of Change 3 -- Summary -- Text Questions -- Bibliography -- Case Study Growing Pains of the Pennathur Tyre Company -- Chapter 4. Organization Development Intervention Strategies -- Introduction -- Concepts -- Organizational Strategies for Personal Concern -- Process Consultation -- Job Related Interventions -- Socio-Technical Interventions -- Structural Interventions -- Learning Organizations -- Summary -- Text Questions -- Case Study: The Quality Conundrum -- Bibliography -- Chapter 5. Action Research and Organization Development -- Introduction -- Definition -- Understanding Action Research -- Action Research as Approach To Problem-Solving -- Summary -- Text Questions -- Bibliography -- Chapter 6. Learning Organization -- Introduction -- Definitions -- Learning Organizations -- Skills Needed for Learning Organizations -- Phases of Learning -- Quality of Work-Life.

Summary -- Text Questions -- Bibliography -- OD in Practice -- Case Study a Success Story -- Chapter 7. Consultant-Client Relationship -- Introduction -- Entry and Contracting -- Defining the Client-Consultant System -- Diagnosis of the Problem and Implementation of Intervention Strategy -- Dependency and Terminating the Services of Consultant -- Ethical Standards -- Responsibilities of the Client System -- The Change Agents -- Summary -- Text Questions -- Bibliography -- Case Study: Impact India Foundation -- Chapter 8. Team Building Interventions -- Introduction -- Understanding Teams -- Teams and Work Groups -- Types of Teams -- Characteristics of Effective Teams -- Team Building Interventions -- Process Consultation Interventions -- Techniques of Team Building -- Force Field Analysis -- Summary -- Text Questions -- Bibliography -- Chapter 9. Comprehensive OD Interventions -- Introduction -- Whole System in One Room -- Confrontation Meeting - Beckhard -- Text Questions -- Bibliography -- Chapter 10. Inter Group and Third Party Interventions -- Introduction -- Collaboration and Conflict -- Inter Group Operating Problems -- Transactional Analysis (TA) -- Strategies For Reducing Inter Group Conflict -- Stress Management -- Inter Group Team Building Interventions -- Third Party Peace-Making Interventions -- Confrontation -- Organizational Mirroring -- Summary -- Text Questions -- Bibliography -- Case Study -- Chapter 11. Structural Interventions -- Introduction -- Job Redesign -- Quality of Work Life -- Quality Circles -- Management by Objective (MBO) -- Difficulties in Managing MBO Concept -- Six Sigma -- Total Quality in Human Resources Management -- Re-Engineering -- Systems Approach to Management -- Benchmarking to Improve Competitive Performance -- Summary -- Bibliography -- Case Study Voltas Limited.

Chapter 12. Training and Development Interventions -- Introduction -- T-Group Training -- Behaviour Modeling -- Coaching and Mentoring -- Instrumented Training -- Career Anchors -- Summary -- Text Questions -- Case Study -- 1. Training Skill Sets -- 2. Succession Planning- Keeping the Seat Warm -- Chapter 13. Empowerment -- Introduction -- Definitions -- Factors Favourable for Empowerment -- Why Empowerment? -- Process of Empowerment -- Factors Contributing to Empowerment -- Redesigning Organizational Structure -- Team Based Work Environment -- Types of Empowerment -- Model of Empowerment -- Benefits of Empowerment -- Barriers of Empowerment -- Career-Life Planning -- Summary -- Text Questions -- Bibliography -- Case Study People Power at Jet Airways -- Chapter 14. Normative Re-Educative Strategy -- Introduction -- Examination of Various Strategies -- OD is an Applied Behavioural Science -- Summary -- Text Questions -- Bibliography -- Case Study: Managing The Mind -- Chapter 15. Management of Organization Change -- Introduction -- Understanding Change -- Organizational Growth as a Factor of Change -- Forces of Change -- Force Field Analysis -- Change Process -- Seven Stage Model -- Levels of Change -- Types of Change -- Steps in Managing Change -- Change Agents -- Resistance to Change -- Managing Resistance to Change -- Summary -- Text Questions -- Bibliography -- Case Study: Magic Kingdom -- Chapter 16. Power, Politics and Ethics in Organization Development -- Introduction -- Definitions -- Bases/Sources of Power -- Organization Based Power -- Politics -- Techniques of Political Plays -- Machiavellianism (1469-1527) -- Strategies Used by Executives Ethics in OD -- Ethics in OD -- Summary -- Text Questions -- Chapter 17. Quality of Work Life (QWL) -- Introduction -- Definitions -- Features of Quality of Work Life -- Model of QWL -- Mental Health.

Burnout -- Quality Circle (QC) -- Summary -- Text Questions -- Bibliography -- Case Study QWL In Bhilai Steel Plant -- Chapter 18. Emotional Intelligence and Employee Productivity -- Emotions -- Terminology -- Emotional Dimensions -- Emotional Intelligence at Work -- Framework of Emotional Competence -- Affective Events Theory -- Summary -- Text Questions -- Bibliography -- Case Study: Emotions -- Chapter 19. Organization Culture and Climate -- Introduction -- Definitions -- Understanding Organization Culture -- Functions of Organization Culture -- Levels of Culture -- Organizational Climate -- Summary -- Text Questions -- Bibliography -- Chapter 20. Future of Organization Development -- Introduction -- Strength of OD -- Challenges for the Organization -- Summary -- Text Questions -- Bibliography -- Case Study -- 1. Esprit De Corporate -- 2. Rebuilding Nalanda -- Index.