The Psychology of Coaching, Mentoring and Learning -- Copyright -- Contents -- About the Author -- Foreword to the First Edition -- Preface to the Second Edition -- Acknowledgements -- 1 Introduction -- Aims -- Whom Is It For? -- How This Book Differs from Others -- Working terminology -- Towards the integration of terms -- Content in a Nutshell -- Book Research Approach -- Why Coaching, Mentoring and Learning? -- How to read this book -- 2 The Coming of Age: Coaching Psychology, Coaching and Mentoring -- Introduction -- The Coaching Psychology, Coaching, Mentoring and Training Market -- Academic and professional institutions -- Professional organizations for coaching psychology, coaching and mentoring -- Business and management consultancies -- Coaching -- Mentoring -- Coaching Psychology -- Coaching models -- Professionalism -- Evidence-based practice -- e-Coaching and Mentoring -- Chapter Summary and Reflection -- 3 Philosophy and Theories of Learning Applicable to Coaching and Mentoring: Positive Psychology and the Learning Process -- Introduction -- Positive Psychology -- Linking Learning to Coaching and Mentoring -- Coaching and mentoring as a learning process -- The Psychology of Learning -- Learning Theories Revisited -- The learning process -- Reflective learning -- Constructive-developmental theories -- Social learning theories -- Applying Psychology of Learning to Develop a Coaching and Mentoring Framework -- Chapter Summary and Reflection -- 4 Definitions: Coaching Psychology, Coaching, Mentoring and Learning -- Introduction -- The Meaning of Mentoring -- Are there differences between coaching and mentoring? -- Definition of Coaching -- Definition of Learning -- Applying the definition of learning to instructing, coaching and mentoring -- Definition of Coaching Psychology -- Definition of Intercultural Coaching Psychology.

Proposal for a Universal Integrative Framework for Coaching Psychology -- Chapter Summary and Reflection -- 5 Leadership and Organizational Coaching and Mentoring: Becoming a Learning Organization and Learning Community -- Introduction -- Challenges of the Changing World -- Enron: unethical corporate leadership culture -- Kodak: hard to shift culture -- Learning from case studies -- Getting started -- A Learning Organization Is a Competent Organization -- Coaching Psychology and Organization Memories -- Learning Organization and Psychology of Learning -- Role of top team -- Managerial and Leadership Competencies -- Leadership and Organization Development through Coaching -- Developing a Coaching Culture -- Introducing a Coaching Programme within an Organization -- Embedding the coaching and mentoring culture within an organization -- Widening the Context -- Social support for coaching and mentoring -- The need for collaborative and partnership approaches to learning -- The need for learning communities -- Chapter Summary and Reflection -- 6 Developing a Universal Integrative Framework for Coaching and Mentoring -- Introduction -- Universal Integrated Framework ( UIF): Building on the Integrated Universal Elements of Diverse Mentoring Coaching -- Learning Cycle, Supervision and Continuous Professional Development ( CPD) -- Appreciation of Cultural Environment -- The significance of culture -- Coach/Mentor/Mentee Fluidity -- Integrative Continuum -- Cross-Cultural Emotional Intelligence -- Integrating Cross-Cultural Coaching and Mentoring Intelligence into the Universal Framework -- Dimension I: Personal competence -- Dimension II: Social competence -- Dimension III: Cultural competence -- Dimension IV: Professional competence -- Feedback Mechanism: Peer Rating 360-Degree Feedback -- UIF Revisited -- Chapter Summary and Reflection.

7 Techniques and Tools -- Introduction -- Tools for Developing the System of the Self -- Tools for developing your self-awareness and for managing your emotion: gestalt approaches -- The transpersonal aspect of gestalt approach -- The primacy of present-centred attitudes -- The paradoxical theory of change -- Gestalt techniques -- Managing yourself, your cognition and emotion: cognitive behavioural therapy (CBT) -- Techniques that Are Sensitive to the Self and the Others' Culture: Narrative Approaches -- The landscape of action -- The landscape of consciousness -- Remembering conversations -- Outsider witness retelling -- Definitional ceremony (community): retellings of retellings -- The narrative coach's attitude and posture -- Putting It All Together: Developing Your Own Authentic Coaching Process -- The GROW model revisited -- Coaching off-piste -- Chapter Summary and Reflection -- 8 Continuing Professional Development, Learning Resources and Practical Exercises -- Introduction -- ILS Training and Continuous Professional Development -- Writing and Keeping a Reflective Log -- Exercises in Learning -- Identifying sources of negative learning -- Identifying psychological factors -- Identifying intervention -- Practising Cognitive Behavioural Coaching -- Cognitive behavioural diary: writing it down -- Gestalt Exercises -- Level 1: I/You exercises -- Level 2: Awareness of the continuum -- Level 3: Top dog/underdog -- Storytelling Exercises -- The re-authoring conversation -- The remembering conversation -- Narrative Psychodrama: Physical Exercises -- The flow -- Acting out -- Chapter Summary and Reflection -- 9 Case Studies -- Introduction -- Case Study 1: Leadership Coaching and Mentoring Programme in the Healthcare Setting: UK -- Aims and objectives -- The process -- Reflection.

Case Study 2: Leadership Coaching Programme in the Healthcare Setting: Malta -- Aims and objectives -- The process -- Learning -- Case Study 3: E-Coaching: A Transatlantic Coaching Pilot Project -- Aims and objectives -- The Process -- Case Study 4: Narrative Coaching in Communities -- Aims and objectives: the vision -- The process: the definitional ceremony -- Evaluation: Follow-Up Feedback -- Outcome -- Case Study 5: Coaching in Communities: Community Coaching Café -- Aims and objectives -- The process -- Evaluation -- Reflection -- Chapter Summary and Reflection -- 10 Evaluation -- Introduction -- Evaluation Methodology -- Step 1: rationale -- Step 2: objectives -- Step 3a: appraisal -- Step 3b: Implementation -- Step 4: Monitoring -- Step 5: Evaluation -- Evaluation of the Universal Integrated Framework -- Results -- Benefits of Coaching and Mentoring to Organizations -- Chapter Summary and Reflection -- 11 Conclusion, Discussion, Future Research and Development -- Introduction -- Matching between Coaches and Coachees -- Matching for success -- The role of electronic mentoring matching -- What to look for in a coordinator -- Emotional Intelligence and Cross-Cultural Competence -- Evidence-Based Research: Coaching Assessment and Impact Evaluation -- Supervision and coaching training -- Coaching and Mentoring Standards -- Ethics and Code of Conduct -- Ethics as a Cross-Cultural Phenomenon -- Future Work and Research -- Chapter Summary and Reflection -- References -- Index.