Title Page -- Copyright Page -- Foreword -- Preface -- A Few Powerful Ideas -- Acknowledgements -- Introduction: The Power of Collaborative Action -- What Collaboration IS -- How This Book Is Organized -- The Context -- A Process View of the World -- Part I The Fundamentals -- Chapter 1 The Process of Human Problem Solving -- Some Definitions -- My Intellectual Quest -- Heuristic vs. Algorithmic Problem Solving -- A Simple Model of Human Problem Solving -- A Limited Set of Problem-Solving Heuristics -- A Pragmatic Theory About Learning Problem-Solving Skills -- Relevance to Collaborative Problem Solving -- Part II The Principles of Collaboration -- Chapter 2 Involve the Relevant Stakeholders -- Who to Involve -- How to Involve Stakeholders -- Conclusion -- Chapter 3 Build Consensus Phase by Phase -- The Definition and Benefits of Consensus -- How Consensus Is Built -- Facilitated, Collaborative Problem Solving vs. Mediated Negotiation -- What Happens if You Can't Reach Consensus -- Conclusion -- Chapter 4 Design a Process Map -- Pathways to Action -- Agenda Planning as Process Design -- Process Maps -- Involving Stakeholders in Process Design -- Organizing a Process Design Committee -- Conclusion -- Chapter 5 Designate a Process Facilitator -- The Roots of Facilitation -- Shared Responsibility and the Interaction Method -- The Four Functions of the Facilitator -- Conclusion -- Chapter 6 Harness the Power of Group Memory -- The Power of Group Memory -- Historical Roots -- How Group Memory Prevents Common Meeting Problems -- The Power of Changing the Physical Environment -- Conclusion -- Part III Putting It All Together -- Chapter 7 Facilitative Leadership -- Choosing When and How Much Collaboration Is Appropriate -- Making Your Words and Actions Congruent -- Supporting and Promoting Collaborative Action -- Lead the Process of Cultural Change.

Conclusion -- Chapter 8 Collaborative Organizations -- Characteristics of Collaborative Organizations -- Evidence of the High Performance of Collaborative Organizations -- How to Build a Collaborative Organization -- Conclusion -- Chapter 9 Collaborative Communities -- The Characteristics of an Ideal Collaborative Community -- Evidence of Collaboration in Communities Today -- Research on the Benefits of Collaborative Communities -- How to Build a Collaborative Community -- Conclusion -- Chapter 10 Where to Go from Here -- Resources -- Bibliography -- Additional Models -- The 64 Heuristics -- The Stages of Discussion Model -- The Expanded Interaction Method -- The Complete Facilitative Leadership Model -- Chartering Checklist -- About Interaction Associates -- About the Interaction Institute for Social Change -- Index -- About the Author -- Berrett-Koehler Publishers.