Contents -- Cover -- Title page -- Acknowledgements -- Introduction -- Part 1 Managing yourself -- Chapter 1.1 Planning and managing your own professional development -- Chapter 1.2 Clear communication -- Chapter 1.3 Managing your time -- Chapter 1.4 Managing information and developing networks -- Part 2 Managing the business -- Chapter 2.1 Leadership, culture and vision -- Chapter 2.2 Strategic management and business planning -- Chapter 2.3 Operating within the law -- Part 3 Managing change -- Chapter 3.1 Managing and implementing change -- Chapter 3.2 Innovation and opportunity -- Part 4 Managing people -- Chapter 4.1 Employing people -- Chapter 4.2 Establishing and managing relationships -- Chapter 4.3 Building and leading the team -- Chapter 4.4 Developing and motivating others -- Chapter 4.5 Ensuring productive meetings -- Chapter 4.6 Effective negotiation -- Part 5 Managing resources -- Chapter 5.1 Financial planning, management and control -- Chapter 5.2 Setting and working with budgets -- Chapter 5.3 Managing resources -- Chapter 5.4 Working with suppliers -- Part 6 Managing progress -- Chapter 6.1 Market research -- Chapter 6.2 Marketing and selling -- Chapter 6.3 Customer service -- Chapter 6.4 Project planning and management -- Chapter 6.5 Problem solving and decision-making -- Chapter 6.6 Implementing and managing quality systems and procedures -- Last words -- Appendices -- Other titles from Thorogood.