Front Cover -- Operations Risk -- Copyright Page -- Table of Contents -- Introduction -- Chapter 1 The operational risk universe -- Post barings -- The influence of BIS -- Operational risk management -- Types of risk -- Chapter 2 Defining operations risk in investment and retail banking -- Retail banking -- Managing operations risk in retail banking -- Types of operations risk affecting retail banks -- Customer account errors -- Immediate observations -- Possible outcomes -- Action -- Risk impact -- Damage limitation and preventative action -- Managing other operations risks -- Risk in Investment Banking -- Chapter 3 Operations risk -- Analysing the risk value -- Summary of operations risk -- Market risk -- Management risk -- Market or principal risk -- Credit or counterparty risk -- Operational risk -- Other risks -- Understanding risk -- Operations management -- Chapter 4 Managing the risk -- How does the business manage operations risk? -- Devising a strategy to manage operations risk -- Self-assessment techniques -- "Risk envelopes" -- "Risk waves" -- "Risk scoring" -- "Fishbone analysis of cause" -- Risk volcanoes -- Summary -- Chapter 5 Understanding a risk event -- Pre-event -- Time lag -- Realisation -- Mitigation -- Lessons learned -- Chapter 6 Workflow and operations risk -- People -- Management -- Analysing risk in the workflow -- Analysing workflow -- Chapter 7 Risk and regulation -- Regulation in respect of custody services -- Regulation affecting brokers and fund management companies -- Exchange and clearing house regulation -- Summary details on regulation -- Summary -- Chapter 8 Innovative tools to manage people risks -- Analysing Hypnotherapy as a tool to reduce operations risk -- Hypnotherapy -- Chapter 9 Insourcing and outsourcing risk -- Guiding principles - Overview -- Case study 1: German loan factory.

Case study 2: Australian regulator investigates bank outsourcing -- Case study 3: Outsourcing unit pricing for managed funds -- Case study 4: OCC action against a bank and service provider -- Case study 5: Joint examinations of third-party service providers in the United States -- Summary -- Glossary of risk terminology -- Publications -- Useful websites -- Appendix 1: Consolidated KYC risk management -- Introduction -- Global process for managing KYC risks -- Customer acceptance policy -- Customer identification -- Monitoring of accounts and transactions -- Consolidated risk management and information sharing -- Mixed financial groups -- The role of the supervisor -- Appendix 2: A collection of excerpts and published operational risk guidelines and recommendations -- Derivatives -- About the FOA -- Appendix 3: Global clearing and settlement - The G30 twenty recommendations -- Managing Operational Risk -- FX Settlement Risk -- Why CLS? -- How CLS works -- CLS in business -- Who is involved -- Settlement Members' customers -- CLS group of companies -- Appendix 4: ISSA recommendations 2000 -- International Securities Services Association ISSA -- 1. Introduction -- 1.1 Objectives of this Report -- 1.2 Overview of the Process -- 1.3 Relationship Between the ISSA Recommendations and Other Initiatives -- 2. Summary and Conclusions -- 3. Action Plan and Prioritisation -- Appendix I: Full Wording of the ISSA Recommendations 2000 -- Appendix II: Summary of Second Network Managers Meeting -- Appendix III: Contributing and Validating Institutions -- Index.