Introduction / Maj-Britt Mosegaard Hansen and Rosina Márquez Reiter -- Requests and counters in Russian traffic police officer-citizen encounters: face and identity implications / Rosina Márquez Reiter, Kristina Ganchenko and Anna Charalambidou -- Negotiating with the boss: an inter- and cross-cultural perspective on problematic talk / Lars Fant and Annika Denke -- Evading and resisting answering: an analysis of Mexican Spanish news interviews / Ariel Vázquez Carranza -- Apologies made at the Leveson inquiry: triggers and responses / James Murphy -- When questioners count on the recipients' lack of knowledge: a recurring "question" "answer" format in guided tours / Anna Claudia Ticca and Véronique Traverso -- When routine calls for information become interpersonally sensitive / Sara Orthaber and Rosina Márquez Reiter -- Patterns of thanking in the closing section of UK service calls: marking conversational macro-structure vs managing interpersonal relations / Maj-Britt Mosegaard Hansen.