Professional Communication across Languages and Cultures -- Editorial page -- Title page -- LCC data -- Table of contents -- Introduction: Understanding the dynamics of dialogue at work -- 1. Introduction -- 2. Professional communication -- 3. Theoretical and analytical frameworks -- 4. Key aspects in analysing professional communication -- 5. Integration through communication -- 6. Structure of the volume -- References -- Part I. Dialogue and identity in professional settings -- Leadership and intercultural competence at work -- 1. Introduction -- 2. Theoretical framework -- 3. Database and methodology -- 4. Analysis -- 5. Discussion -- 6. Conclusion -- References -- Professional action games. Theory and practice -- 1. The issue -- 2. Object and methodology: From reductionism to holism -- 3. Deriving types of action games -- 4. Business games and the influence of culture -- 5. Sample analysis -- 6. Conclusion -- References -- Managing the director's views. Decision making in a small firm context -- 1. Introduction -- 2. DM in small businesses -- 3. Identities "in action" -- 4. Doing DM, doing power -- 5. Method and data -- 6. Negotiating the director's views by creating a common front -- 7. Status over expertise in challenging a decision -- 8. Negotiating a suggestion by drawing on personal standing -- 9. Resisting and ratifying decisions -- 10. Conclusions -- References -- Discursive hybridity at work -- 1. Introduction -- 2. Data collection -- 3. Ways of dealing with hypothetical scenarios -- 4. The construction of narratives -- 5. Bracketing of small talk -- 6. Conclusion -- References -- Appendix 1 -- 'Doing' trust in workplace interaction -- 1. Introduction -- 2. Literature review -- 3. Research method - Conversation analysis -- 4. Data -- 5. Analysis -- 6. Observations and conclusions -- References.

Part II. Functions and strategies in professional communication -- Control acts in Romanian -- 1. Introduction -- 2. The 'grammar' of control acts in Romanian -- 3. Case study. Control acts in Romanian workplace correspondence -- 4. Conclusions -- Acknowledgement -- Corpus -- References -- Mitigation at work. Functions and lexical realisations -- 1. Institutional talk and intercultural communication in multinational companies -- 2. State of affairs -- 3. Mitigation -- 4. Mitigation in the workplace -- 5. Conclusions -- References -- Appendix 1 -- Moderation techniques in meeting management -- 1. Workplace meetings - a complex communicative context -- 2. Aims of the study and methodological considerations -- 3. Moderation - method and tool -- 4. Conclusions -- References -- Appendix -- Small talk - a work of frame -- 1. Introduction -- 2. Looking for a definition of small talk -- 3. Initial, median and final phatic sequences -- 4. Transitional small talk in the workplace -- 5. Jokes - a means of achieving transitional small talk -- 6. Conclusion -- References -- Appendix -- Part III. Specific issues in professional communication -- Translation as a form of intercultural workplace communication -- 1. Introduction -- 2. Workplace communication and the interdisciplinary nature of Translation Studies -- 3. The translator's tools -- 4. Advantages of corpus-based approaches to translation for professional contexts -- 5. The S.M.A.R.T. analysis -- 6. Conclusions -- References -- Forms of address in professional communication in Brazilian Portuguese and Romanian -- 1. Introduction -- 2. Address systems in Portuguese and Romanian -- 3. Data and methodology -- 4. Forms of address in business correspondence textbooks -- 5. Forms of address in authentic business documents -- 6. Conclusions -- References -- Index.