The Four MINDSETS -- Contents -- About the author -- Acknowledgements -- Preface -- How to use this book -- Introduction -- Part I The Emotional Intelligence Mindset -- chapter 1 The manager as role model - the key to influence -- Consistency -- A caring nature -- Authenticity and sincerity -- chapter 2 How to develop emotional intelligence: Step 1 - self-awareness -- chapter 3 How to develop emotional intelligence: Step 2 - self-management -- Self-control -- They have a balanced perspective -- They are able to reframe situations -- They think about 'what's in it for me' (WIIFM) -- They are able to depersonalise -- They prepare ahead of time for uncomfortable situations -- Resilience -- They simplify their lives -- They 'lighten up' -- They take command of their life -- They balance their lifestyle -- They work to maintain their health -- They stay true to themselves -- They understand what happiness is and isn't! -- They keep the right company -- chapter 4 How to build trust -- Personal vs professional trust -- Knowing and showing yourself -- Transparency -- Acceptance -- Congruence -- Reliability -- Part II The Connection Mindset -- chapter 5 Understanding what makes people tick and Learned Intuition -- Empathy -- chapter 6 How to connect people to the business -- Level 1: Communicate -- Product communication -- People communication -- Process communication -- Level 2: Connect -- chapter 7 How to create a personal connection -- Personal presentation -- Body language -- Tone -- Spoken word -- Written word -- Social presence -- chapter 8 How to have a challenging conversation without breaking connection -- Step 1: Timing and preparation -- Step 2: Ask questions -- Step 3: Listen, look and learn tips -- Step 4: Knowledge sharing -- Step 5: Identify issues -- Step 6: Needs -- Step 7: Gain commitment -- Part III The Growth Mindset.

chapter 9 How to teach people confidence -- Personal awareness -- People aptitude -- Product awareness -- Process aptitude -- chapter 10 The manager as trainer - how to share knowledge and train your team quickly -- chapter 11 How learners think and how to adapt your style -- The A quadrant - known as the blue thinking preference -- The B quadrant - known as the green thinking preference -- The C quadrant - known as the red thinking preference -- The D quadrant - known as the yellow thinking preference -- chapter 12 The manager as coach and mentor - 10 essential tips -- Part IV The Performance Mindset -- chapter 13 How to recruit the right people into your team -- Step 1: Analyse the job -- Step 2: Develop structured questions -- Step 3: Conduct the interview - the STAR technique -- Step 4: Rank responses -- Step 5: Evaluate results -- chapter 14 The 90-day critical period - how to attach and align your people -- Attachment and alignment -- The pre-employment phase -- The 90-day critical period -- Induction -- Orientation phase -- Core messages -- Rotation -- Incremental learning -- End of induction/probation feedback -- chapter 15 How to increase focus and accountability -- Setting the right expectations -- Job role expectations -- Performance expectations -- Team expectations -- Organisation expectations -- Expectations of the team member -- Planning and control -- Focused goal setting -- Focused planning and prioritisation -- Focused meetings -- Step 1: Focus your meeting -- Step 2: Focus responsibilities -- Step 3: Focused execution -- Step 4: Focused decisions -- Step 5: Focused follow-up -- Focused email control -- End procrastination -- chapter 16 How to conduct a best practice performance review -- The performance plan -- The training and development plan -- The performance review meeting -- The role of each party in a performance review.

Setting the team member's mindset -- Setting your mindset -- No surprises - the golden rule! -- Seven steps in conducting a performance review -- Step 1: Setting the scene -- Step 2: Starting a dialogue -- Step 3: Providing feedback -- Step 4: Building agreement -- Step 5: Training and development plan -- Step 6: Writing a performance plan -- Step 7: Record keeping and follow-up -- Index -- Advert -- EULA.