Benchmarkingin Practice -- Reading and assessment instructions -- Contents -- Foreword -- The objectives of this book -- What does self-assessment mean for anorganization? -- What can you gain? -- Assessment instructions -- Benchmarking - fostering development -- 1.Strategic Benchmarking -- 2.Product benchmarking -- 3.Process benchmarking -- 4.Competence benchmarking -- Where do we find benchmark partners? -- Introducing benchmarking inan organization -- Benchmarking Pilot Program -- Benchmarking in practice -- Description of the Case Study -- Benchmarking model10 phases -- Applying the BenchmarkingModel, 10 Phases -- Description of the Case Study -- Benchmarking Model7 Phases -- Reducing Non-Quality Coststhrough Internal Benchmarking -- Developing the delivery processthrough modularization -- Benchmarkingself-assessment model -- Authors -- The ethical principles of benchmarking -- Development training -- ChangeManager Pro Products.