Starting up Your Skilled Trade Business Enterprise -- Reading and assessment instructions -- Contents -- Introduction -- Principle of the Book -- The Malcolm Baldrige Performance Excellence Framework -- Assessment Criteria -- Assessment instructions -- General profile of the entrepreneurs servingas examples in the book -- 1.Entrepreneurship -- 2.Strategic Planning -- 3.Customer Focus -- 4.Measurement, Analysis, and Knowledge Management -- 5.Workforce Focus -- 6.Operations Focus -- 7.Results -- Baldrige Scoring Summary Sheet -- About the Authors -- ChangeManager Pro Products.