Change Management Exellence Criteria -- Reading and assessment instructions -- Contents -- Introduction -- Purpose of the book -- What does self-assessment mean for an organisation? -- What can you gain? -- Assessment criteria -- Assessment instructions -- You can learn from those who have better or even just different ways of working -- 1.Planning change -- 2.Resources and competencies -- 3.Leading change -- 4.Implementing change -- "EFQM" Scoring Summary Sheet -- About the Author -- Development training -- ChangeManager Pro Products.