Managing Quality in your Professional Service Enterprise -- Reading and assessment instructions -- Contents -- Introduction -- Principle of the book -- What does self-assessment mean for an organisation? -- What can you gain? -- Desired results are achieved through -- Assessment criteria and sub-criteria -- Assessment instructions -- You can learn from those who have better or just different ways of working -- 1.Management practices -- 2.Resource Management -- 3.Process approach -- 4.Sales -- 5.Design and development -- 6.Partner selection and evaluation -- 7.Assignment realisation -- 8.Continuous improvement -- Quality M -- "EFQM" Scoring Summary Sheet -- About the Authors -- Development training -- ChangeManager Pro Products.