Starting up Your Skilled Trade Business Enterprise -- Reading and assessment instructions -- Contents -- Introduction -- Principle of the book -- The Business Excellence Framework -- The 9 principles of Business Excellence -- Assessment Criterion -- Assessment instructions -- You can learn from those who have better or just different ways of working -- General profile of the entrepreneurs serving as examples in the book -- 1.Entrepreneurship -- 2.Strategy and Planning -- 3.Information and Knowledge -- 4.People -- 5.Customers and other Stakeholders -- 6.Process Management, Improvement and Innovation -- 7.Results and Sustainable Performance -- About the Authors -- Development training -- ChangeManager Pro Products.