Learning and Development Exellence Criteria -- Reading and assessment instructions -- Contents -- What is Investors in People, IIP? -- Why do you need this book? -- The principles underlying this book -- What does self-assessment mean for an organisation? -- What can you gain? -- The Malcolm Baldrige Performance Excellence Framework -- Assessment criteria and sub-criteria -- What does our example learning organisation believe in? -- Assessment instructions -- 1.Leadership -- 2.Strategic Planning -- 3.Customer Focus -- 4.Measurement, Analysis, and Knowledge Management -- 5.Workforce Focus -- 6.Operations Focus -- 7.Results throughLearning and Development -- Baldrige Scoring Summary Sheet -- Authors -- Development training -- ChangeManager Pro Products.