Cover -- Copyright -- Contents -- Introduction -- Section One: Recruiting Talented Employees -- Try "Peer Interviewing" to Find the Perfect Candidate for Your Team -- Put Substance before Style during Hiring Interviews -- Did You Know? -- Focus on Career Progression to Find Win-Win Hires -- Discovering the Thinking behind a Candidate's Career Choices -- Be Honest When Selling Potential Hires on Your Business -- How to Interview a Technical Candidate-when You're Not a Techie -- It Takes More Than a Reference Check to Weed out Liars -- Quick Tips for Recruiting Talented Employees -- Section Two: Managing Diversity -- Savvy Managers Tune in to Cultural Differences -- Cultural Differences Influence Expectations of Managers -- Understanding Culture's Impact on Work Style -- Watch Out for the Minefield of Hidden Bias -- Did You Know? -- Showing Good Faith toward Muslim Employees -- Aim for Quality Relationships to Keep Young, Diverse Workers -- Quick Tips for Managing Diversity -- Section Three: Motivating Workers to Excel -- Practice the Five R's to Motivate Workers -- How Motivating Are You? -- You Don't Need Cash to Show Appreciation to Your Employees -- Raise Expectations on Productivity-and Watch Your Workers Exceed Them -- Turn Your Disengaged Workers into "Bright-Eyed" Contributors -- Did You Know? -- Create an Environment Where Employees Choose to Be Accountable -- Create an Environment That Promotes Confidence, Trust, and Satisfaction to Motivate Employees -- Quick Tips for Motivating Your Team -- Section Four: Strengthening Your People's Skills -- Leave a Lasting Legacy: Be an Effective People Developer -- Training: Make It Stick-and Pay Off -- To Transfer Training to the Workplace: Use It or Lose It -- Hands-On Employee Development: A Good Bet to Retain Your Best Workers -- Learn What Motivates Your Employees to Help Them Develop.

Four Career Paths -- Quick Tips for Strengthening Your People's Skills -- Section Five: Assessing Workers' Performance -- Make Performance Appraisals Part of Your Weekly Routine -- Fine-Tune Performance Appraisals to Make Them Effective- and Less Arduous -- Not-So-Difficult Solutions for Not-So-Easy Performance Appraisals -- Tips for Handling Tricky Performance Appraisals -- A Step-by-Step Guide to Performance Documents -- Your Performance-Document Checklist -- Sample Employee Performance-Document -- Watch What You Write When Documenting Employee Performance -- Quick Tips for Assessing Workers' Performance -- Section Six: Addressing Problem Behavior in Your Team -- Step in Quickly When an MVP Goes off Track -- Absenteeism: Enforce the Rules without Legal Hassles -- Your Absenteeism-Abuse Worksheet -- Missing in Action: Handling Job Abandonment -- Don't Tolerate Outrageous Behavior -- Beware of Those Who Bully Bosses -- Cope Creatively with the Punctually Challenged -- Did You Know? -- Don't Get Caught in the Legal Wringer When Dealing with Difficult-to-Manage Employees -- Quick Tips for Addressing Problem Behavior in Your Team -- Section Seven: Managing Contingent Workers -- To Make the Most of Your Temps, Manage Them -- Job-Sharing: It Has Benefits for Employees-and Employers -- Your Job-Sharing Checklist -- A Few Rules for Successful Internships -- You May Want to Hire Older Workers as Interns -- Did You Know? -- Use Internship Programs to Groom Strong Job Candidates -- Did You Know? -- Quick Tips for Managing Contingent Workers -- Section Eight: Communicating Effectively -- Focus on Five Key Strategies to Improve Communication Skills -- Choosing the Right Communication Skill -- Learn How to Listen Effectively to Enhance Employee Relationships -- How Effectively Do You Listen? -- Be the Bearer of Bad News-Without Getting Burned.

Seven Strategies for Being Seen as a Fair Boss -- Hone Your E-Mail Messaging Skills to Improve Communications -- Your E-Mail Checklist -- Quick Tips for Communicating Effectively -- Index -- About the Authors -- Additional Books from SHRM -- Back Cover.