Title -- Copyright -- Contents -- Figures and tables -- Acknowledgements -- Introduction -- How to use this book -- Overview of chapters -- 1 What is a project? -- Projects and change -- Features of a project -- Aims -- Setting clear objectives -- Key dimensions of a project -- People in projects -- Projects in HR, training and development -- Outcomes and multiple outcomes -- Achieving outcomes -- 2 Scoping the project -- Why scope a project? -- The life of a project -- 3 Questions, evidence and decisions -- Does this project meet a need? -- Anticipating needs -- Recognizing needs -- Describing needs -- Does it help to achieve organizational goals? -- Have we considered all the options? -- Option appraisal -- Cost-effectiveness -- Opportunities and threats -- Is this project feasible? -- Should we do a pilot study? -- Is the benefit worth the cost? -- 4 Defining the project -- Working with the sponsor -- Will the project be supported? -- Stakeholder mapping -- Working with your stakeholders -- Creating the project brief -- Structure of the project brief -- 5 Managing risk -- Risk and contingency planning -- Preparing to manage risks -- Risk assessment and impact analysis -- Strategies for dealing with risk -- A contingency plan -- A framework for managing risk -- Influencing stakeholders -- 6 Outline planning -- Where do you start? -- Developing a project plan -- Using a logic diagram -- Identifying deliverables -- 7 Estimating time and costs -- Estimating time -- Work breakdown structure -- Staff costs -- Avoiding abusive practices -- Equipment costs -- Materials costs -- Estimating revenues and intangible benefits -- Who should estimate? -- Planning for quality -- 8 Scheduling -- Timing and sequence -- Drawing up a Gantt chart -- Using computer programs to plan and schedule -- Identifying the critical path -- 9 Implementing the project.

Drawing up the implementation plan -- Team structure -- Planning team responsibilities -- Making it happen -- Resourcing -- Managing project activities during implementation -- Keeping an overview -- 10 Monitoring and control -- Monitoring -- Milestones -- Maintaining balance -- Controlling change -- 11 Communications -- Communications in a project -- Why is good communication needed? -- How can communication be provided? -- Managing the flow of information -- Providing information for those who need it -- Where is information needed? -- Access to information and confidentiality -- What might hinder communication? -- 12 Leadership and teamworking -- The nature of leadership -- Leadership in a project -- Power in leadership of projects -- Position power -- Resource power -- Expert power -- Personal power -- Information power -- Political power -- Style in leadership of projects -- Leadership roles in a project -- Motivation and teamworking -- Team development -- Managing yourself -- 13 Managing people and performance -- Preparing for good performance -- Managing performance of teams in a project -- Managing relationships and conflict -- Making requirements explicit -- Ensuring that the team have the necessary skills and experience -- Developing collaboration -- Dealing with poor performance -- 14 Completing the project -- Handover and delivery -- Delivering with style -- Planning for a successful conclusion -- Closing the project -- Closure checklists -- Dismantling the team -- Project drift -- 15 Evaluating the project -- Evaluation during a project -- Evaluation at the end of a project -- Designing a formal evaluation -- Planning an evaluation -- Analysing and reporting the results -- Follow-up to the report -- 16 Reporting the project -- Writing a project report -- Characteristics of a good report -- Style, structure and format.

Reporting the project to gain an academic or professional award -- To link learning about theory and practice -- To consolidate learning -- To provide evidence of learning for assessment -- To enable learners to make a useful workplace contribution related to their studies -- Making effective presentations -- Understanding your audience -- Who is in your audience? -- Purpose and content -- Delivery -- 17 Learning from the project -- Organizational learning about management of projects -- Sharing learning from a project -- Creating a database -- Giving a demonstration -- Visit and inquire -- Coach and supervise -- Individual development from a project -- Management development through leading a project -- References -- Index.