Contents -- List of Figures -- List of Tables -- List of in practice Case studies -- Contributors -- Preface -- Part One: International human resource development and learning -- Part Two: Organizational learning -- Part Three: National and international learning, education, training and human resource development -- Part Four: The training cycle -- Part Five: Managing HRD -- Acknowledgements -- Mapping the Contents to the CIPD Professional Standards for Learning and Development -- Part One International human resource development and learning -- 01 International human resource development -- Introduction -- Defining education, training, development and learning -- Human resource development -- Human capital -- Conclusion -- Questions for reflection -- Further information sources -- References -- 02 Strategic human resource development -- Introduction -- Defining strategic HRD -- Understanding the contribution of SHRD to individual and business performance -- Theoretical models of SHRD -- Facilitating and enabling conditions for SHRD in organizations -- Questions for reflection -- Further information sources -- References -- 03 What is learning? -- Introduction -- Defining learning -- Behaviourism -- Cognitivism -- Constructivism -- Social learning -- Humanistic learning -- Cognitive science and learning -- Conclusion -- Questions for reflection -- Further information sources -- References -- Part Two Organizational learning -- 04 Change management and organization development -- Introduction -- Competition and the nature of change -- Organization development -- Strategies for change and organization development -- Conclusion -- Questions for reflection -- Further information sources -- References -- 05 Knowledge management -- Introduction -- Concepts -- Historical perspective -- The knowledge-management perspective on intangibles.

Conclusion -- Questions for reflection -- Further information sources -- References -- Part Three National and international learning, education, training and human resource development -- 06 National systems of education -- Introduction -- Education systems -- A brief history of UK education -- State intervention in early UK education -- Education for all -- Improving the US education system -- Improving the UK's education system: the race to the top -- The social benefits of education -- Equality of educational opportunity -- Conclusion -- Questions for reflection -- Further information sources -- References -- 07 UK vocational education and training -- Introduction -- A brief history of UK vocational education and training -- The UK vocational education and training system -- HRD roles -- Conclusion -- Questions for reflection -- Further information sources -- References -- 08 European vocational education and training -- Introduction -- VET in Europe - CVT - HRD - LLL: fading boundaries -- European VET and national systems of education: wide diversity -- Conclusion -- Questions for reflection -- Further information sources -- References -- 09 National human resource development strategies: comparing Brazil, Russia, India and China -- Introduction -- National human resource development -- NHRD in Brazil -- NHRD in Russia -- NHRD in India -- NHRD in China -- NHRD in BRICs: comparative analysis -- Conclusion -- Questions for reflection -- Further information sources -- References -- 10 International development: policy learning as an approach to VET reform in transition and development countries -- Introduction -- The mission and role of the European Training Foundation -- From policy lending and borrowing towards policy learning -- VET policy challenges for countries in transition -- What can HRD policies learn from learning theories?.

Policy learning: applying the changing learning paradigm for facilitation of policy advice on VET reform in transition countries -- Policy learning in action: Phase I 2007-08: examples from Kyrgyzstan, Morocco and Turkey -- Policy learning in action: Phase II 2010 onwards: The Torino Process and evidence-informed policy development -- Conclusion -- Questions for reflection -- Notes -- Further information sources -- References -- 11 Capacity development and human resource development -- Introduction -- The evolution of capacity building and capacity development -- Defining capacity building and capacity development -- Capacity development for all nations -- Development as freedom -- The capacity development process -- Capacity building/capacity development and human resource development -- United Nations Development Programme -- The United Nations' Human Development Index -- Development for well-being -- The challenges facing capacity development -- Development and sustainability -- Capacity development results framework -- Conclusion -- Questions for reflection -- Further information sources -- References -- Part Four The training cycle -- Part Four A Identification of learning needs -- 12 The identification of learning needs -- Introduction -- Undertaking a learning needs analysis -- Needs at the organizational level -- Needs at the departmental level -- Needs at occupational levels -- Needs at the individual level -- Defining the training priorities -- Conclusion -- Questions for reflection -- Further information sources -- References -- Part Four B Design -- 13 Designing learning events -- Introduction -- Objectives -- Learners -- Content -- Location -- Time -- Methods -- Resources -- Conclusion -- Questions for reflection -- References.

14 Working in multicultural and multilingual environments: HRD professionals as learning and change agents in the global workplace -- Introduction -- What is a global workplace? -- What is the role of HRD professionals in the global workplace? -- How should the role of HRD professionals be enacted in the global workplace? -- What are the HRD approaches to learning and change in the global workplace? -- Conclusion -- Questions for reflection -- Further information sources -- References -- Part Four C Delivery -- 15 Delivering training -- Introduction -- Where to begin -- Setting the learning environment -- Working with learning objectives and session plans -- Learning activities -- Delivery styles -- Feedback -- Coaching during the workshop -- Team building in the classroom -- Motivation to learn -- Principles of self-development -- 'Joint learning' for management, staff and staff representatives -- Legislation and the learning environment -- Dealing with difficult scenarios -- Conclusion -- Questions for reflection -- Further information sources -- References -- 16 Informal, non-formal and work-based methods of learning -- Introduction -- Is investment in formal learning worthwhile? -- Formal, informal and non-formal learning -- Lifelong learning and lifewide learning -- A-Z of learning, training and development methods -- Conclusion -- Questions for reflection -- Further information sources -- References -- 17 Coaching and mentoring -- Introduction -- Coaching and mentoring -- Types of coaching and mentoring -- Qualities and skills of coaching and mentoring -- Models of coaching -- Developmental or transformational coaching and mentoring -- Conclusion -- Questions for reflection -- Further information sources -- References -- Part Four D Evaluation -- 18 Assessment and evaluation -- Introduction -- Definition -- Significance -- Objectives.

Evaluation approaches -- Choosing criterion measures -- Kirkpatrick's model of training evaluation -- Training evaluation: monetary benefits -- Experimental designs -- E-training evaluation -- Conclusion -- Questions for reflection -- References -- Part Five Managing HRD -- 19 Leadership and management development -- Introduction -- Management and leadership development: the same or different? -- The context of management and leadership development -- Management and leadership competency models -- Selecting management and leadership development strategies -- Evaluating management and leadership development -- Conclusion -- Questions for reflection -- Further information sources -- References -- 20 Managing human resource development functions and services -- Introduction and learning objectives -- The importance of HRD -- The place and role of the HRD function in the structure of the organization -- Managing the HRD function -- Coordinating HRD functions and services in the organization -- Training and development budgets and cost analysis -- Conclusion -- Questions for reflection -- References -- 21 HRD practice and research: investigating business issues through applied social science research -- Introduction -- Social science research, management and human resource development -- Approaches to applied research -- Applied research, values and interests -- Conclusion: linking research to organization change, innovation and learning -- Questions for reflection -- References -- 22 HRD and consultancy -- Introduction -- HRD as consultancy -- Consultancy models -- Consulting techniques -- Problems and pitfalls in HRD consultancy -- Conclusion -- Questions for reflection -- References -- 23 Learning spaces that change people and organizations -- Introduction -- Schools, colleges, universities and workspaces -- So what do we know about learning?.

A simple model of complexity.