Cover Page -- Title Page -- Copyright Page -- Dedication -- Contents -- Figures and Tables -- Foreword -- Preface -- Acknowledgments -- Introduction -- Coaching Has Come of Age -- Why Now? -- About the Book -- 1. Understanding the Coaching Field -- What Is Coaching? -- The Purpose of Coaching-Why? -- What Does Coaching Replace? -- Who Gets Coaching? -- Coaching Highlights -- 2. The Importance of Culture and Leadership Support -- Culture Counts -- Get Leadership Support -- Why Is Coaching Different? -- Marketing Matters -- Coaching Highlights -- 3. Linking Coaching to Leadership Development, Talent Management, and Human Resource Practices -- Link to the Leadership Development Strategy -- Linking to the Talent Management Approach -- Linking to Leadership Development and Human Resources Personnel -- Coaching Highlights -- 4. Managing the Coaching Engagement -- Preparing the Executive for Coaching -- Prepare the Boss for Coaching -- Don't Underestimate Matching -- Watch for Stalls -- Find Mismatches and Fix Them Quickly -- Get Clear on Length and Frequency -- Activities in Coaching -- Know the Costs, but That's Not All -- Coaching Highlights -- 5. The Toolbox: Instruments and Assessments -- Why Use Assessments? -- Gather Feedback -- Expanding the Toolbox -- Determining Instrument Policies -- How to Manage Tool Selection -- Coaching Highlights -- 6. Balancing Consistency and Flexibility -- Be Consistent-or Not -- Add Consistency to Taste -- Coaching Highlights -- 7. Bringing Coaching Internal -- Consider the Opportunity -- Compare Internal to External Coaching -- The Positives of Internal Coaching -- Challenges for Internal Coaches -- Leader-as-Coach -- Mentoring -- The Debate Continues -- Coaching Highlights -- 8. Measuring Impact -- Start at Satisfaction with Coach -- Include Impact Metrics -- Ask the Boss to Assess -- Follow-up with Another.

Measure Return-on-Investment -- The Bottom Line -- Coaching Highlights -- 9. The Art of Finding Qualified Coaches -- Qualifications -- Locating Coaches -- Screening Coaches -- Does Certification Matter? -- Coaching Highlights -- 10. Creating a World Class Coaching Community -- Why It Matters -- Stay Connected to the Pool -- Develop Coaching Talent -- Know How Coaches Tick -- Coaching Highlights -- 11. Life After Coaching -- Renegotiate the Relationship -- Boost the Fading Finish -- Internals Can Continue Support -- Beware of Dependencies -- Self-Coaching -- Keep the Measuring -- Coaching Highlights -- 12. The Future of Coaching -- Practice Standardization -- Results Focused -- New Forms of Coaching -- Regulation -- Coaching through Technology -- Industry Trends -- Closing Thoughts -- Coaching Highlights -- Coaching Program Design Checklist -- Afterword by Richard J. Leider -- Notes -- About the Authors -- About the Contributors -- Index -- Footnote -- fn1.