Contents -- Introduction -- Chapter 1 Illustrating the Case for Relational Leadership -- A Little Background on the Author -- An Overview of the Relational Model -- A Tale of Two Organizations -- The Saga of the Middle School -- The Saga of the Start-Up Bank -- Comparing the Middle School to the Bank -- Summary -- Chapter 2 The Might of Mentors -- Enhancing Your Personal Leadership -- The Casting Director -- An Early Lesson -- Highlights of My Journey -- Leading Characters -- Wrapping Up the Mighty Mentors -- A Cast of Thousands (Not Really) -- Summary -- Chapter 3 Getting Started -- Exploring and Assessing the Basic Framework -- Being Authentic -- Knowing Yourself -- Developing a Knowledge Base -- Timing Career Moves -- A Sad Story Without a Fairy-Tale Ending -- A Story with a Better Ending -- The WHY in the World -- Assessment, Compromise, and Focus as Leadership Traits -- Summary -- Chapter 4 What Does Relational Leadership Look Like? -- An In-Depth View of the Relational Leadership Model -- Understanding the Core and Elements -- Summary -- Chapter 5 Breathing Life into a Relational Organization -- Key Components of a Relational Organization -- The Business Plan -- The Value of Common Sense -- Hiring the Right People -- Making a Personal Commitment to Change -- Embracing Staff, Customers, and Vendors -- Shifting from Non-Relational to Relational Leadership -- Adopting a New Style for Dealing with People -- Change Must Be Authentic -- Maintaining the Relational Model -- Your Critical Role as a Leader in a Relational Organization -- What Happens If Your Words and Actions Are Not Aligned? -- Preserving the Organization's Environment -- Summary -- Chapter 6 Developing the Leader in You -- Apply Discipline -- Execute Winning Activities -- Visualization -- Giving Is an Essential Part of Getting -- Doing What Failures Won't Do -- Avoid Shortcuts.

Manage Risk -- Develop the New You -- The Effect of Misuse of Power on Leadership -- A Demonstration of the Misuse of Power -- The Many Faces of Leadership -- Ingredients of Your Leadership Style -- Summary -- Chapter 7 Tips for Building the New You -- Discovering Yourself -- Building on Strengths versus Improving Weaknesses -- Applying Your Self-Knowledge to an Improvement Strategy -- Summary -- Chapter 8 Creating a Great Place to Work -- The Building Blocks of Trust -- Consistency -- Fairness -- Align Words and Actions -- Admit Mistakes and Fix Them -- Encourage Ideas -- Celebrate Accomplishments -- Hire the Right People -- Connect with People -- Have Fun -- The Golden Rule -- Make Stress a Positive Force -- Keep Your Emotions in Check -- Monitor Your Language -- Maintain a Sense of Humor -- Remain Consistent -- Communicate Clearly -- Set and Check Intermediate Objectives -- Summary -- Chapter 9 The Value of Relationalism Outside the Workplace -- Working with an Outside Organization -- Community Leadership Opportunities -- Summary -- Chapter 10 Applying the Relational Model at Home -- The Relational Leader at Home -- My Observations -- Reflections of Relational Leaders -- Relational Similarities Between Work and Home -- Summary -- Chapter 11 The Long and Winding Road -- The Idea Comes to Life -- Later That Night -- The Next Day: Billy and the Leadership Group -- The Board Meeting and Billy's Presentation -- The Meeting Postscript -- Frank Meets with Billy and the Team -- Designing the Associate Meetings -- A Private Coaching Session with Billy -- Leading in the Community and at Home -- Nine Months Later -- Final Thoughts -- Appendix: The Company Barometer Questionnaire -- Instructions -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- X -- Z.