Integrated measurement-- KPIs and metrics for ITSM : a narrative account
Title:
Integrated measurement-- KPIs and metrics for ITSM : a narrative account
Author:
McLean, Daniel (ITSM Consultant)
ISBN:
9781849284868
Personal Author:
Publication Information:
Ely, Cambridgeshire, U.K. : IT Governance Pub., 2013.
Physical Description:
1 online resource
General Note:
Title from title screen.
Local Note:
O'Reilly
Subject Term:
Holds: Copies: