The ITSM Iron Triangle : incidents, changes and problems : stories in transforming ITIL best practice into operational success
Title:
The ITSM Iron Triangle : incidents, changes and problems : stories in transforming ITIL best practice into operational success
Author:
McLean, Daniel.
ISBN:
9781849283199
Personal Author:
Publication Information:
Ely, Cambridgeshire, U.K. : IT Governance Pub., 2012.
Physical Description:
1 online resource (1 volume) : illustrations
Local Note:
O'Reilly
Genre:
Holds: Copies: