Reviewers -- Foreword -- Preface -- Acknowledgments -- Contents -- Summary -- 1 Introduction -- 2 Health Status and Health Care Service Utilization -- 3 New Models of Care -- 4 The Professional Health Care Workforce -- 5 The Direct-Care Workforce -- 6 Patients and Informal Caregivers -- Appendixes -- Appendix A: Committee Biographies -- Appendix B: Commissioned Papers -- Appendix C: Workshop Presentations -- Index.