Front Cover -- Developing an Effective Safety Culture: A Leadership Approach -- Copyright Page -- Contents -- Acronyms -- About the Author -- Foreword -- Preface -- Introduction -- Part 1: Characteristics of an Effective Safety Culture -- Chapter 1. Does Management Commitment Make a Difference? -- Introduction -- Cost Impact to Business -- The Direct and Indirect Costs of Accidents -- Incident Costs -- Case Histories -- Summary -- References -- Chapter 2. Defining a Value System -- Introduction -- Culture and Safety -- What Sets the Culture? -- Why Do Cultures Fail? -- What Are Values? -- Changes in Behavior -- Recognizing Success -- What Can We Learn? -- A New Management Safety System Begins to Emerge -- Safety Climate (Culture) Defined -- Audits -- Summary -- References -- Chapter 3. OSHA's Voluntary Guidelines for Safety Management -- Introduction -- Program Elements -- Management Commitment Leadership -- Employee Participation -- Hazard Identification and Assessment -- Hazard Prevention and Control -- Information and Training -- Multi-employer Workplace -- Employee Rights -- Voluntary Protection Programs -- Summary -- References -- Part 2: Management Aspects of an Effective Safety Culture -- Chapter 4. Management's Role in Developing an Effective Safety Culture -- Introduction -- Charting the Course/Creating the Vision -- Defining Roles and Responsibilities -- Obstacles to Successful Safety Program Development -- Defining Accountability -- Summary -- References -- Chapter 5. Journey to a Safety Culture: Determining the Direction of Your Management System -- Introduction -- Pathway to Safety Excellence -- Pitfalls to the Process -- Accident Pyramid -- Management Processes for Improvement -- Developing Your Policy -- Communicating Your Policy -- Developing Goals and Objectives -- Establishing Your Objectives -- Identifying Your Objectives.

Defining Objectives -- Writing Your Objectives -- Communicating Your Objectives -- Reviewing Objectives -- Numerical Goals -- Descriptive Goals -- Where Are You Now? -- How Do You Get from Here to There? -- Developing an Action Plan -- Strategic Map for Change -- Obtaining Top Management "Buy-In" -- Conduct Self Assessment/Bench Marking -- Summary -- References -- Chapter 6. Management Leadership: Demonstrating Commitment -- Introduction -- Management Leadership -- Example of Management Systems -- Contractor Safety -- Other Core Elements -- Summary -- References -- Chapter 7. Employee Participation -- Introduction -- Why Should Employees Be Involved? -- Close Contact with Hazards -- Improved Support -- More Participation, More Awareness -- Hawthorne Studies -- Lessons Learned -- Committee Participation -- Getting Employee Participation Started -- Forming a Committee -- How to Use Employees in the Process -- Joint Labor-Management Committees -- Other Joint Committees -- Conducting Site Inspections -- Routine Hazard Analysis -- Developing or Revising Site-Specific Safety Rules -- Training Other Employees -- Different Approaches: Union and Non-union Sites -- Usual Forms of Employee Participation -- What Management Must Do -- Summary -- References -- Chapter 8. Assigning Safety Responsibilities -- Introduction -- The Value of Written Job Descriptions -- Review the Existing Organization -- Determine Role of Each Position -- Determining and Assigning Specific Responsibilities -- Summary -- References -- Chapter 9. Developing Accountability -- Introduction -- Establishing Clear Goals and Assigning Responsibilities -- Establishing Employee Objectives -- Establishing Consequences for Failure to Perform Adequately -- Defining Accountability -- Measurement Tools -- Performance Measurements for Supervisors -- Middle and Upper Management Results Measurements.

Upper Management Performance Measurements -- Failure Measurements -- Before-the-Fact Measures -- The Overzealous Company -- The Rewarding Company -- The Lively Organization -- The Reactive Organization -- Summary -- References -- Part 3: Safety and Health Programs That Support the Safety Culture -- Chapter 10. Developing a Hazard Inventory -- Introduction -- Comprehensive Surveys -- Evaluating the Professional Resource -- Evaluating the Survey -- Follow-up Surveys -- Involving Employees in Establishing the Inventory -- Change Analysis -- Analyzing Multiple Changes -- When Employees Change -- Routine Hazard Analysis -- Summary -- References -- Chapter 11. Developing a Hazard Prevention and Control System -- Introduction -- Managing or Controlling Hazards -- Engineering Controls -- Administrative Controls -- Personal Protective Equipment -- Interim Protection -- General Safety Rules -- Work Practices -- Limitations to Controlling Hazards with Safe Work Practices -- Enforcement -- Who Should Inspect the Workplace? -- Written Inspection Reports -- Tracking Hazards -- Tracking Action Plans by Committee -- Recognition Systems -- Disciplinary Systems -- Control Measures -- Policy Statement -- Employee Training and Information -- Supervisors -- Employee Participation -- Work Orders -- Response Time and Action Planning -- Practicing Employees from Reprisal -- Reporting Systems -- Preventive Maintenance Program -- Summary -- References -- Chapter 12. Conducting Effective Incident Investigations -- Introduction -- Definitions -- Benefits of Root Cause Analysis -- Incident Prevention -- Basic Causation Models: Sequence Models -- What Causes Incidents -- Elements of the Safety System -- Understanding the Audit Trail -- Documenting Steps -- What Should Be Investigated? -- Who Should Investigate an Incident? -- Analysis of Patterns -- Interviewing Injured Employees.

Interviewing Witnesses -- Recreating the Incident -- Determining Cause -- Corrective Action Plans -- Problem Solving Techniques -- Report of Investigation -- Summary -- References -- Chapter 13. Developing and Administering a Medical Surveillance Program -- Introduction -- Why Do You Need a Medical Surveillance Program? -- Benefits of a Medical Program -- Who Should Manage the Medical Provider? -- Preventing Hazards -- What Services Do You Need from a Medical Provider? -- The Range of Medical Provider Functions -- Summary -- References -- Chapter 14. Defining Safety and Health Training Needs -- Introduction -- Defining a Training Program -- Management Commitment and Employee Participation -- Identifying Training Needs -- Needs Analysis -- New Employee Orientation -- Developing Learning Activities -- Establishing Learning Objectives -- Course Content Development -- Conducting the Training -- How to Train -- Management Training -- Supervisor Training -- Job Orientation -- Vehicular Safety -- Personal Protective Equipment (PPE) -- Emergency Response -- Periodic Training -- Evaluating the Program -- Evaluating Training -- Recordkeeping -- Summary -- References -- Chapter 15. Understanding Job Hazard Analysis -- Introduction -- Benefits of JHAs -- Assigning Responsibility -- Conducting a JHA -- Breaking Down the Job -- Developing a Priority List of Jobs -- Using Employee Participation to Develop Task-Specific JHAs -- Developing an Action Plan to Identify Incidents -- Summary -- References -- Chapter 16. Making Sense of the Behavior-Based Safety Process -- Introduction -- What Contributes to At-Risk Behaviors? -- Understanding Why Employees Put Themselves at Risk -- The Components of a Behavior-Based System -- Management Systems -- Safety Culture Concepts -- Diseases and Obstacles -- Risky Behavior -- Principles of Behavior-Based Psychology.

Employee Activities -- Awareness Approach to Behavior Management -- Assessing the Organizational Culture -- Core of the Process -- Sustaining the Change -- Summary -- References -- Part 4: Measuring the Safety Culture -- Chapter 17. Safety and Health Program Evaluation: Assessing the Management System -- Introduction -- The Nature of All Safety Systems -- Assessment Techniques -- Healing a Sick System -- The Deming Cycle -- What Should Be Evaluated? -- Who Should Conduct the Review? -- Evaluation Tools -- Independent Review -- Safety Perception Survey -- Developing and Implementing the Action Plan -- Summary -- References -- Final Words -- Does Anyone Really Want to Get Hurt? -- Can You Really Develop a Culture That Will Sustain Itself? -- Brief Safety History -- Safety and Quality Are Similar -- How Long Is the Journey? -- Let's Look at the Other Side of Safety -- Summary -- References -- Appendix A: Sample Policy Statement Worksheet -- Appendix B: Action Planning -- Appendix C: Sample Forms for Employee Reporting of Hazards, Tracking Hazard Corrections, Follow-Up Documentation -- Appendix D: Medical Providers -- Appendix E: Sample Forms for Employee Training -- Appendix F: Evaluation and Review of Safety and Health Management Programs -- Appendix G: Sample Safety Perception Survey Form and Questions -- Index.