Multilingualism at Work -- Editorial page -- Title page -- LCC data -- Dedication page -- Table of contents -- Introduction. Multilingualism at work -- References -- Public sector -- Linguistic competence and professional identity in English medium instruction -- 1. Introduction -- 2. Professional identity in a university context -- 2.1 The acquisition of a new professional identity in ELF academic advising sessions -- 2.2 The role of linguistic competence in ELF in constructing and maintaining professional identity -- 2.3 "Professional Identity" and the micro-context of interactions -- 2.4 The macro-context of interactions and professional identity -- 3. Linguistic competence and professional identity in the interactional micro-context of academic advising sessions -- 3.1 Differences in the levels of linguistic competence inside the institutional hierarchy -- 3.2 Incongruent interactional behaviour as a consequence of divergent linguistic competences? -- 3.3 Self-perception of professional identity and incongruent interactional behaviour -- 3.4 Strategies for maintaining professional identity -- 4. Conclusion -- References -- Appendix -- The multilingual organization of remembrance in Nazi camp memorials -- 1. Introduction -- 2. Communicative practice in memorials -- 2.1 Qualitative research on memorials -- 2.2 Activity-specificity as a constraint on communicative practice -- 2.3 Interpreting in situations of institutional and professional language use -- 3. Research design -- 4. The "Days of Encounter" as interactional achievement -- 4.1 The official commemoration ceremony: Constraints on setting and participants -- 4.2 The opening addresses (Grußworte) by the State Secretary (Staatssekretär) -- 4.3 The commemorative speeches (Gedenkreden): A comparison of 2007 and 2008 -- 4.4 How to deal with multilingual issues -- 4.5 Summary of findings.

5. Conclusions and outcomes for training issues -- Transcription conventions -- References -- Achieving bilingualism in the Canadian federal public workplace -- 1. Introduction -- 2. Theoretical framework -- 3. Methodology -- 3.1 Participants -- 3.2 Methods -- 4. Analyses -- 4.1 The In-House Program -- 4.2 Case 1: Brian's successful L2 learning and retention -- 4.3 Case 2: Sara's limited L2 learning, use, and retention -- 4.4 Cross-case analyses -- 4.5 Official language use: Discourses and practices -- 4.6 In-House Program: Cause or effect of a cultural change in favour of French? -- 5. Discussion and perspectives -- References -- Medical sector -- Managing linguistic diversity in a South African HIV/AIDS day clinic -- 1. Introduction -- 2. Linguistic diversity in South Africa -- 3. South African national language policy -- 4. Regulating language in the workplace -- 5. The management of linguistic diversity in HIV clinics in the Western Cape -- 6. Management of multilingual resources in HIV consultations -- 6.1 On understanding how HIV is transmitted -- 6.2 On getting the chronology sorted out -- 6.3 On which language would have been easiest -- 6.4 On maintaining confidentiality -- 7. Conclusion: Relating policy to practice in the HIV clinics -- References -- Interpreter-mediated interaction as a way to promote multilingualism -- 1. Introduction: Multilingual societies and community interpreting -- 2. The data -- 3. The meaning of translation in interpreter-mediated interactions -- 4. After-sequence translation -- 4.1 Phase 1: Promoting narratives in dyadic sequences -- 4.2 Phase 2: Promoting "perspective-taking" -- 5. Coordination in negotiating translation relevance -- 6. Conclusions -- References -- Nurses as interpreters? -- 1. Language barriers in German hospitals -- 2. Approaches to health care interpreter training.

2.1 Topics and methods in health care interpreter training in the US -- 2.2 Topics and methods in community interpreter training in Switzerland -- 3. Untrained bilingual medical staff as interpreters: A case study on risk communication in informed consent -- 3.1 Structure and functions of briefings for informed consent -- 3.2 Pointing out risks to the patient -- 3.3 Data analysis -- 4. Contents of interpreter training for bilingual medical employees -- 4.1 Contents derived from narrative interviews -- 4.2 Contents derived from the analysis of discourse data -- 5. Conclusions -- References -- Business sector -- Conflicting discourses of rapport and co-membership -- 1. Introduction -- 2. Gatekeeping encounters at the Day Labor Center -- 2.1 Research setting -- 3. Language brokering and methodology -- 4. Constructing co-membership and rapport -- 4.1 Rapport, solidarity, and linguistic accommodation -- 5. Solidarity and distance with Latino and Anglo employers -- 5.1 Co-membership without solida -- 6. Conclusions -- References -- Plurilingual practices at multilingual workplaces -- 1. Introduction -- 2. Analysis -- 2.1 Preliminary remarks -- 2.2 Contextualisation -- 2.3 Semiotic landscape -- 2.4 Recruitment policy -- 2.5 Internal communication -- 2.6 Plurilingual interaction: A case study -- 2.7 First conclusions -- 3. Perspectives -- References -- Do other languages than English matter? -- 1. Introduction -- 2. Data and methods -- 3. English -- 3.1 Host language -- 3.2 Mother tongue -- 4. Conclusion -- References -- Multilingual business writing -- Introduction -- Crisis' -- One-Voice-Policy -- A company and a global financial crisis: The Hypo Real Estate Group -- Form and function of the German letter to shareholders -- Letters to shareholders and the translation process -- Crisis communication in contrast -- Victim or defendant?.

Between actionism and normality -- Conclusion -- References -- Index -- The series Hamburg Studies on Multilingualism.