Introduction: why emotional intelligence? -- Are you a star performer or just average? -- Leadership skill gap -- How can leadership help at this time? -- EQ, IQ, or technical expertise? -- The four areas of emotional intelligence -- Profiles of star performers -- Lack of self-control and the inability to delay gratification -- Stretching strengths: going froom good to great leadership -- Micro-initiatives: D.O.D. of great leadership -- Taking the EI star profile assessment -- Are you or your boss debilitating? -- Taking the derailer detector -- Strategic use of strengths -- Star performer action plan -- Emotional self-control tools and strategies -- What is the emotional self-control competency? -- Emotional intelligence research examples -- Where did my IQ go? -- Famous fallen star hijacks -- The coach's corner: 8 strategies for emotional self-control -- Star performer action plan -- Self-confidence tools and strategies -- What is the self-confidence competency? -- Emotional intelligence research examples -- Star profile: Henrik Fisker, CEO, Fisker Coachbuild, LLC -- 10 secrets & current practices of Henrik Fisker--Star performer -- The coach's corner: 10 strategies for self-confidence -- Star performer action plan -- Teamwork and collaboration tools and strategies -- What is the teamwork and collaboration competency? -- Emotional intelligence research exampes -- Star profile: Paulette Jones, Director of Technical and Strategic Business Development, NMB Technologies Corporation -- 10 secrets & current practices of Paulette Jones--star performer -- The coach's corner: 23 strategies for teamwork and collaboration -- Experiential teambuilding exercises -- Star performer action plan -- Developing others tools and strategies -- What is the developing others competency -- Emotional intelligence research examples -- Star profile: Mark French, University of California at Santa Barbara *UCSB) retired head coach, women's basketball team -- 13 secrets & current practices of Mark French--star performaer -- The coach's corner: 11 strategies for developing others -- Star performer action plan -- Communication and empathy tools and strategies -- What is the communication competency? -- Emotional intelligence research examples -- Star profile: John Davies, CEO and Founder, Davies Public Relations -- 11 secrets & current practices of John Davies--star performer -- The coach's corner: 12 strategies for ehancing communication and empathy -- Star performer action plan -- The game plan -- The plays -- Keeping score: your leadership scorecard.