Cover Page -- Table of Contents -- Preface -- Acknowledgments -- About the Authors -- About APICS -- Chapter 1 - Go Beyond Supply Chain by Creating a Networked Enterprise -- Chapter 2 - BPM Opens the Door to Networked Enterprises -- Chapter 3 - Supply Chain Work Is Part of a Long History of Business Improvement -- Chapter 4 - Technology Will be the Solution -- Chapter 5 - Drive Business Value Through Process Execution -- Chapter 6 - Achieve Information Technology Value Through Process Management -- Chapter 7 - BPM Results Come in a Variety of Flavors -- Chapter 8 - Eliminate the Drudgery and Empower the People -- Chapter 9 - Get Started by Addressing the Points of Pain in Your Business -- Chapter 10 - Financial Services Companies are Using BPM to Leverage Their Networks and Their People -- Chapter 11 - Putting BPM to Work -- Chapter 12 - BPM: Closing the Gap Between Business Intent and Execution -- Bibliography -- Index.