Information technology and administrative reform -- The scholarly literature on e-government -- E-government adoption and acceptance -- Worldwide e-governance -- Local democracy online -- User help and service navigation features in government web sites -- Repeated use of e-gov web sites -- If you build a political web site, will they come? -- Civic engagement via e-government portals -- Citizen's deliberation on the internet -- E-government for an inclusive society -- The utilization of online policy forums on government web sites and the practice of digital democracy -- The evolution of web governance in the federal government -- Service, security, transparency, and trust -- Generational differences in IT use and political involvement.