Fearless Facilitation: The Ultimate Field Guide to Engaging (and Involving!) Your Audience -- Copyright -- Contents -- Preface -- Acknowledgments -- About the Authors -- Introduction -- Each Chapter in This Book Will Open Your Eyes . . . -- This Book Is for You If . . . -- This Book Will Help You Plan Every Meeting You Lead -- One: Heard on the Street: The Audience Does Know! -- The Audience Doesn't Lie -- It's About Time! -- It All Begins with Courage -- Three Keys to Facilitate Fearlessly -- First, Remember That Your Goal Is to Be of Value to Others -- Second, Remember That Others Value Those Who Can Help Them -- Third, You Help Others Most When Your Focus Is on Them -- And on a Final and Very Important Note . . . -- Coach's Comments -- Two: Organic Facilitation -- Organic Facilitation Is Less Known -- Organic Facilitation Is Healthier in the Long Run -- Organic Facilitation Takes Time to Perfect (or, Actually, Make Appear Imperfect) -- Intimacy Is Key -- Coach's Comments -- Three: The Fourth Wall -- The Wall It's OK to Break -- Food, Fun, and Safety -- Three Keys to Providing Food, Fun, and Safety at Your Next Meeting -- Five Tools for Your Fearless Tool Bag -- Three Rules for Breaking the Wall -- Dance Naked! The Wisdom Is in the Room -- How to Work (and Not Work) the Room -- How Fred Friedman Broke the Fourth Wall -- Coach's Comments -- Four: Have Fun with One or with One Hundred -- Take It Professionally, Not Personally -- Prepare by Learning About the Audience on a Personal Level and in Advance -- Arrive at the Site Early and Greet Every Person, Again Personally -- As You Take the Stage, Rely on Your Preparation and Experience -- As You Begin, Notice Who Is "with" You Through Their Reactions, Eye Contact, or What Seems to Be Working, Even in a Small Way -- Fearless Facilitators Are Always Aware of Who Is and Who Could Be in the Audience.

This Is Your Meeting, Your Time, Your Moment, and the Audience Is Depending on You to Make It Happen -- Be Ready to Adapt -- Know That You Can't Win Them All -- Yes, Facilitation Works with Very Large Audiences! -- Give Extremely Precise Directions to Large Crowds -- Monitor the Large Crowd by Becoming Part of Them! -- Large Groups Consistently Need More Time for Even the Simplest Tasks! -- Adapting to an Unexpectedly Small Audience -- Provide Personal Attention -- Control the Environment -- Coach's Comments -- Five: Dialogue Not Monologue (Worse, Duologue) -- Conversation Is Not Easy for Most -- Can You Converse Without a Cocktail? -- The Fearless Facilitator Accesses Conversation Topics About the Event or the Person -- Conversation: Begin at the Beginning -- The Break Is Never Really a Break -- Dialogue During Your Meeting -- Dialogue Post-Meeting -- Coach's Comments -- Six: The Set-Up: Making It Happen -- The Learning Environment -- Think Outcome for the Audience, Not Slide Deck -- Trust Your Audience to Learn, Even If They Do Not Yet Know How or Why -- Touch Your Audience -- Don't Just Talk to Them -- Train Yourself to Think About the Others, Not About You -- Try Techniques That Will Start Them Talking to One Another -- Don't Cave In to Distrusting Yourself and Distrusting Them -- You Can Always Facilitate, No Matter the Circumstances -- Lessons from One Executive's Transformation -- Coach's Comments -- Seven: Listen Live, Then Disappear! -- What Oprah and Larry Know -- What the Best Do Not Do -- What the Journalist Uncovers -- What the Orchestra Conductor Knows -- 1. Trust -- 2. Touch -- 3. Time -- 4. Talk -- What the Sales Professional Knows -- Really Good Facilitators Use These Questions -- Open-Ended Questions -- Closed-Ended Questions -- Reflective Questions -- Affirmative Questions -- Fact-Finding Questions -- Educational Questions.

Feeling-Finding Questions -- Really Good Facilitators Avoid These Questions -- Complicated Questions -- Repetitious Questions -- Leading Questions -- Suggestive Questions -- Ego Questions -- What Listening Live Is Not -- Timing Is Everything -- The "World Café" Discussion Technique -- The "Panel of Experts" Technique -- The "Larry King" Interview Technique -- Your Natural Resources -- Coach's Comments -- Eight: Go with It! -- Take What They Give You -- Trust! -- When You Know More and They Came to Hear It -- When You Need to (and Should) Keep Emotion at Bay -- When You Can't Think and Hit at the Same Time -- Home Run! -- Coach's Comments -- Nine: It's About the Audience, First and Always, in All Ways! -- What a Ninety-One-Year-Old Knows -- What a Professional Magician Knows -- What an Eighth-Grade Teacher Knows -- What Engineers Know -- Connection Is Never Perfection -- What the Professional Comedian Knows -- Audiences Will React Differently to the Same Story -- Avoid Death by Committee -- Ten: Yikes! A Whole Room Full of . . . -- When Times Go Less Well Than Planned -- People and Groups Who Exhibit Predictable Challenges -- People Who Are Disconnected -- When You Find That Your Opinion Is in the Minority -- When Your Expertise and Skills Don't Match What the Audience Needs -- When You Are Absolutely the Wrong Presenter for This Audience (and You and Everyone Else Know It) -- Only One Person to Facilitate -- In Your Writing, Especially When You Need to Persuade -- Gaining Traction -- Keeping Momentum -- When All Else Fails . . . People Who Won't Change, No Matter What -- Coach's Comments -- Eleven: Conclusion: Now Is the Beginning of Your New Skill -- Appendix A: Sure Things: Eight Discussion Topics That Never Fail -- Appendix B: Four Keys to Making It Easier -- The Mindset -- The Approach -- The Skill -- The Follow-Up -- Appendix C: Momentum Magic.

Appendix D: Oops! When Meetings Don't Go So Well -- Appendix E: Techniques for Teleconference and Virtual Meeting Facilitation -- Index.