Cover -- Contents -- List of Figures -- About the Author -- About this Book -- Acknowledgements -- Testimonials -- Glossary of Terms -- 1 Introduction -- 1.1 EU Solvency Regime Change -- 1.2 Chapter Summary -- 2 Industry Impact and Response -- 2.1 Solvency II and Affected Entities -- 2.2 Solvency II and the EU Market -- 2.3 Beyond the EU -- 2.4 Chapter Summary -- 3 Framing the Stakeholder Challenge -- 3.1 The External Stakeholder Challenge -- 3.2 The Internal Stakeholder Challenge -- 3.3 Chapter Summary -- 4 The Solvency II 'Culture Test' -- 4.1 Understanding Culture -- 4.2 Embedding a Risk Conscious Culture -- 4.3 Strategy and Tactics -- 4.4 Chapter Summary -- 5 People-Change Management -- 5.1 An Evolving Workplace -- 5.2 Communications and Change -- 5.3 Chapter Summary -- 6 Stakeholder Analysis -- 6.1 Stakeholder Identification -- 6.2 Stakeholder Profiling -- 6.3 Stakeholder Prioritization -- 6.4 Chapter Summary -- 7 The Stakeholder Communications Strategy -- 7.1 Introduction -- 7.2 Goals and Objectives -- 7.3 Core Principles -- 7.4 Audiences and Stakeholder Management -- 7.5 Key Messages -- 7.6 Branding -- 7.7 Consultation and Communications Planning -- 7.8 The RAID Log -- 7.9 Resourcing -- 7.10 Key Measures -- 7.11 Chapter Summary -- 8 Communication Plans -- 8.1 Strategic Consultation Plans -- 8.2 Internal Communications Plan -- 8.3 External Communications Plan -- 8.4 Chapter Summary -- Appendices -- Bibliography -- Index.