Contents -- Preface to the Third Edition -- Acknowledgments -- Section I: Background and Organization -- 1 The Nature of Facility Management -- 2 Organizing the Department -- 3 Facility Management Leadership -- Section II: Planning, Programming, and Budgeting -- 4 Strategic and Annual Planning -- 5 Financial Management -- 6 Space Planning and Management -- Section III: Real Estate -- 7 Real Estate Options -- 8 Lease Administration and Property Management -- Section IV: Sustainability -- 9 Definitions, Background, and Applications of Sustainability -- 10 Sustainability in Practice -- 11 Sustainability Financials, Acceptance, and Implementation -- Section V: The Design-Build Cycle -- 12 Project Management -- 13 Programming and Project Development -- 14 The Design Process -- 15 The Construction Phase -- Section VI: Facility Emergency Preparedness -- 16 Planning, Definitions, and Threat Assessment -- 17 Command, Control, and Communications -- 18 Emergency Preparation and Training -- 19 Emergency Response and Recovery -- Section VII: Facility Security Management -- 20 Facility Security Goals and Responsibilities -- 21 Facility Security and Planning -- 22 Facility Security Implementation -- Section VIII: Operations and Maintenance -- 23 Contracting and Types of Contracts -- 24 Work Coordination -- 25 Facility Operations -- 26 Maintenance and Repair -- 27 Facility Services -- Section IX: Facility Management Practice -- 28 Administering the Department -- 29 Managing Quality Facilities -- 30 Managing the Budget -- 31 Communications -- 32 Information Systems and Other Technology -- 33 Problem Solvers Look at the Current State and the Future of Facility Management -- Appendix A: The Facility Manager's Tool Kit of References -- Appendix B: Web-Sites and Internet Addresses -- Appendix C: Facility Management Education Programs.

Appendix D: Life-Cycle Cost Example -- Appendix E: Synopses of Economic Studies on Sustainability -- Appendix F: Facility Security and Emergency Best Practices -- Appendix G: Backup Documents -- Glossary -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- R -- S -- T -- U -- V -- W -- Z -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Y.