Contents -- List of figures -- List of tables -- Part one Fundamentals of Learning and Development -- 01 Defining learning and development -- Introduction -- What is 'learning and development'? -- A critical approach to learning and development -- Organizational development through human resource development -- Emerging developments -- In conclusion -- 02 The importance of learning and development -- Introduction -- Personal performance -- National context of learning and development -- Organizational context of learning and development -- In conclusion -- 03 Learning and development, organization and human resource management (HRM) strategy -- Introduction -- Broader business environment -- Models of human resource management (HRM) strategy -- The importance of international human resource development (HRD) -- Stakeholders -- The organization vision, values and mission -- Organization capabilities -- Learning organization -- High performance organizations -- Challenges for the learning and development function -- In conclusion -- 04 How learning and development works -- Introduction -- What is learning? -- Individual differences in learning -- Diagnosis of learning and development needs -- Perspective of the learning and development practitioner -- The range of learning and development interventions -- Knowledge management -- Psychological contract -- Managing group development -- In conclusion -- Part two In Practice -- 05 How do you do it? -- Introduction -- Identifying the need -- Making the case -- Sourcing interventions -- Evaluation -- Diagnostic questionnaires -- 06 Planning and action -- Introduction -- Roles and responsibilities for learning and development -- Identification of learning needs -- Sources of expertise -- Blended learning -- Sample interventions in learning and development.

Technological advances in learning interventions -- Follow-up and bedding-in of new skills and behaviours -- Diagnostic questionnaire to identify strategic areas for people development with senior managers -- Diagnostic questionnaire to develop learning interventions -- 07 Measurement -- Introduction -- Why evaluate learning and development? -- How to evaluate learning and development -- Models of evaluation -- Evaluation of leadership and management development -- Evaluation of coaching -- Utility of learning and development interventions -- Diagnostic questionnaire -- 08 Conclusion -- Introduction -- Ongoing approaches and trends for learning and development -- Breaking tools and techniques for learning and development -- Individual cases -- Final thoughts -- References -- Index.