Cover -- Title Page -- Copyright -- Contents -- Acknowledgments -- Introduction -- Part 1 Communication -- Chapter 1 Listen Like Leitha -- Liking -- Eyes, Empathy, Encouragement (Oh My!) -- ''In the Moment,'' ''I Am Not the Focus'' -- Time and Take Notes -- Head and Heart -- Another Time -- Chapter 2 Speaking with Influence -- The Power of Speech -- The Audience and You -- Influence through Stories -- The Power of Visualization -- A Speech Outline -- Are You Nervous? -- You Are the Message -- Four Steps to Successful Speaking -- Chapter 3 The Importance of Questions -- Don't Answer Your Own Questions -- Open-Ended versus Closed-Ended Questions -- Part 2 Leading Teams -- Chapter 4 The Abdication of Accountability -- Sue You! -- Wall Street . . .No Accountability -- Chapter 5 Building a High-Trust Team -- The Power of Teamwork -- Building Trust -- Why We Join Teams -- Team Building-Life or Death -- Chapter 6 Leading in Any Position -- You . . . a Person of Influence, a Leader -- Chapter 7 Leading the Entitlement Generation -- Who Is Generation Y? -- Managing Generation Y -- Part 3 Productivity -- Chapter 8 Prioritize for Productivity -- Four Corners of Productivity -- Chapter 9 Fourth Quarter Living Decision Making -- What's It All About? -- Chapter 10 The Power of Focus -- What Are You Burning? -- Focus and Food -- Focus and Technology -- Part 4 Personal Development -- Chapter 11 Finding Strength in Silence -- Leading with Silence -- The Art of Thinking -- Chapter 12 Rewards of Self-Discipline -- Leaders and the Military -- About the Author.