Contents -- Acknowledgments -- Foreword, Prólogo, Avant-Propos -- Executive Summary, Résumen, Résumé Analytique -- Acronyms and Abbreviations -- 1 The Analytic Context for the Review -- Evolving Staff and Shareholder Values Led to Changes in Focus -- Social Development Is a Fuzzy Concept -- Differing Perspectives Have Bureaucratic Implications -- The Bank's Social Development Objectives -- Study Design -- 2 Where Is Social Development Being Conducted? -- Is There a Social Development "Portfolio"? -- It's Done Everywhere, but the Portfolio Varies by Region and Sector -- 3 Is Social Development Relevant? -- It Is Relevant to the Bank's Broader Development Objectives -- It Is a High Priority at the Country Level -- It Is Relevant at the Project Level -- 4 Have Social Development Interventions Been Effective? -- Effectiveness of Projects with Social Development Components Compares Well with Others -- Projects with Overlapping Social Development Themes Have Better Ratings -- 5 What Challenges Affect Implementation of Social Development? -- Consistency: Treatment Received by the Various Social Themes Is Highly Variable -- Maintaining the Flow of Socially Relevant Information -- Borrower Institutional Development in the Broadest Sense -- The Interdependence of Social Themes -- 6 What Are the Implications for Bank Organization and Procedures? -- The Bank's Focus on, and Support for, Social Development Could Be Improved -- More Work across Internal Units Would Help -- Bank and Borrower Social Development Inputs Could Be Fine-Tuned -- Good Social Assessments Focus on Vital Issues -- 7 Conclusions and Recommendations for the Bank's Sector Strategy -- The Closer You Get to the Poor, the More You Need Social Development -- Recommendations -- Annexes -- A: Supplemental Charts and Tables -- B: Methodological Note -- C: Definitions of Social Development.

D: World Bank Operational Policies Relevant to Social Development -- E: Key Characteristics of Highly Satisfactory Projects -- F: Selected Comments of World Bank Staff on Social Development Issues -- G: Survey Instruments -- H: Management Response -- I: Chairman's Summary: Committee on Development Effectiveness (CODE) -- Endnotes -- Bibliography -- Boxes -- 2.1 How Many Social Development Professionals Work for the Bank? -- 3.1 Latin American CAS Success for Indigenous Peoples -- 3.2 CAS Priority Issues -- 4.1 Key Characteristics of Highly Satisfactory Projects -- 6.1 Modifications Suggested by Task Managers -- 6.2 Country Directors' Recommendations -- 6.3 Social Analysis versus Social Assessment -- 7.1 Success Factors in Highly Satisfactory Projects with Social Development Components -- B.1 How the Objectives Matrix Was Made -- E.1 Characteristics of the 10 Highly Satisfactory Projects in the Desk Study -- Figures -- 3.1 Percent of CASs that Mentioned Various Topics -- 3.2 Relationship of Social Development Themes in CASs to Portfolios -- 4.1 Outcome Ratings of Social Development Portfolios Compared with All Bank Projects from the Same Period -- 4.2 Sustainability Ratings of Social Development Portfolios Compared with All Bank Projects from the Same Period -- 4.3 Institutional Development Impact Ratings of Social Development Portfolios Compared with All Bank Projects from the Same Period -- A.1 Social Development by Region, 1980-01 -- A.2 The Outcome Ratings of Social Development Portfolios Show an Improving Trend -- Tables -- 1.1 Coverage of Social Development Priorities by Selected Documents -- 1.2 Evaluative Questions -- 2.1 Social Development Portfolios -- 2.2 Regional Distribution of Portfolios (percent) -- 2.3 Portfolio Overlaps (percent) -- 4.1 Ratings for Projects with Two, Three, or Four Overlapping Social Development Themes.

6.1 In Need of More Attention from Social Development Staff -- 6.2 Staff Groups Generally Oppose Merging Social Development Groups -- 6.3 Quality of Social Risk Assessment (percent satisfactory or better) -- A.1 The Top Three Sectors for Each Social Development Portfolio -- A.2 OED Ratings of Completed Projects with Highest Overlap of Two Social Development Themes (in descending order of satisfactory outcomes) -- A.3 Comparing Outcome Ratings: Projects Dealing with Three Social Development Themes -- A.4 Comparing Outcome Ratings: Projects Dealing with Four Social Development Themes -- B.1 The Meta-Evaluation Findings on the Degree of Agreement among OED Evaluations of Social Development-Related Topics -- B.2 Evaluation Framework -- B.3 CASs for Each Region that Mentioned Social Development Topics (percent) -- B.4 Social Development Themes in CASs and Regional Portfolios: Percentage of Occurrence.