Copyright -- CONTENTS -- FIGURES -- AUTHOR -- FOREWORD BY MIKE NICHOLS -- FOREWORD BY BOB ASSIRATI -- ACKNOWLEDGEMENTS -- PREFACE -- INTRODUCTION -- STRUCTURE OF THIS BOOK -- THE WORLD OF PROJECT MANAGEMENT -- THE WORLD OF NLP -- WORLD-VIEWS - THE COMPLETE PROJECT MANAGER -- PART 1 THE WORLD OF PROJECT MANAGEMENT -- 1.1 INTRODUCTION -- 1.2 WHAT IS PROJECT MANAGEMENT? -- 1.3 WHAT IS PROJECT SUCCESS AND WHY DO PROJECTS FAIL? -- 1.4 ORGANISATIONAL CULTURE AND THE MATURITY OF THE PROJECT ORGANISATION -- 1.5 PEOPLE SKILLS THROUGH THE PROJECT MANAGEMENT LIFE CYCLE -- 1.6 PEOPLE ASPECTS IN PROJECT MANAGEMENT PROCESSES -- 1.7 SKILLS AND CHARACTERISTICS OF EFFECTIVE PROJECT MANAGERS -- 1.8 SUMMARY OF PART 1 -- PART 2 THE WORLD OF NLP -- 2.1 INTRODUCTION -- 2.2 ABOUT NLP -- 2.3 THE FOUR PILLARS OF NLP -- 2.4 PRESUPPOSITIONS OF NLP -- 2.5 WORLD-VIEWS AND FILTERS -- 2.6 THE UNCONSCIOUS MIND - WHO IS IN CHARGE? -- 2.7 BELIEFS, VALUES AND IDENTITY -- 2.8 META-PROGRAMS AND BEHAVIOURS -- 2.9 FRAMES AND REFRAMING -- 2.10 REPRESENTATIONAL SYSTEMS AND OUR PRIMARY SENSES -- 2.11 SENSORY ACUITY, BODY LANGUAGE AND MIND READING -- 2.12 SUB-MODALITIES - THE CODING OF OUR MEMORIES -- 2.13 ANCHORING OF STATE -- 2.14 RAPPORT - THE DOORWAY TO BETTER COMMUNICATION -- 2.15 SURFACE AND DEEP STRUCTURE OF LANGUAGE USING THE META-MODEL -- 2.16 TIMELINES -- 2.17 MODELLING OF EXCELLENCE -- 2.18 SUMMARY OF PART 2 -- PART 3: BRINGING THE TWO WORLDS TOGETHER - PUTTING NLP INTO PRACTICE FOR PROJECT MANAGEMENT -- 3.1 INTRODUCTION -- 3.2 ETHICS AND WELL FORMED OUTCOMES -- 3.3 WHY THESE SKILLS? -- 3.4 ADOPTING AN ATTITUDE OF CONTINUOUS DEVELOPMENT -- 3.5 KNOW THYSELF - DEVELOPING SELF AWARENESS -- 3.6 BE YOUR OWN COACH -- 3.7 STATE MANAGEMENT -- 3.8 HANDLING STRESS -- 3.9 PRESENTING YOURSELF -- 3.10 BEING ASSERTIVE WHILE AVOIDING CONFLICT.

3.11 DEVELOPING FLEXIBILITY IN APPROACH AND STYLE -- 3.12 SETTING YOUR OWN GOALS AND ACHIEVING WELL-FORMED OUTCOMES -- 3.13 TIME - MANAGING IT AND LIVING IN IT -- 3.14 SEEING THE BIGGER PICTURE WHILE MANAGING THE DETAIL -- 3.15 BUILDING RAPPORT WITH STAKEHOLDERS -- 3.16 LISTENING SKILLS - HEARING WHAT'S NOT BEING SAID -- 3.17 REFRAMING DIFFICULT SITUATIONS AND DELIVERING BAD NEWS WELL -- 3.18 BRIDGING THE DIVIDE - NEGOTIATION, PERSUASION AND MANAGING DIFFICULT PEOPLE -- 3.19 MOTIVATING THE PROJECT TEAM -- 3.20 GIVING AND RECEIVING FEEDBACK -- 3.21 MODELLING EXCELLENCE -- 3.22 SUMMARY OF PART 3 -- APPENDICES -- APPENDIX 1: TAKING THINGS FURTHER -- APPENDIX 2: A VIRTUAL WEEK IN THE LIFE OF AN EFFECTIVE PROJECT MANAGER -- APPENDIX 3: CHANGING BELIEFS THAT LIMITED PROFESSIONAL DEVELOPMENT -- NOTES -- GLOSSARY OF NLP TERMS -- INDEX -- Back Cover.