Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior
Title:
Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior
Author:
Patterson, Kerry, 1946-
ISBN:
9780071457231
9780071446525
9781280231001
Publication Information:
New York : McGraw-Hill, ©2005.
Physical Description:
1 online resource (xviii, 284 pages)
Local Note:
O'Reilly
Subject Term:
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