DRIVING SUSTAINABILITY TO BUSINESS SUCCESS -- Contents -- Preface -- Audience -- Overview of the Contents -- Acknowledgments -- PART I Business Sustainability -- CHAPTER 1 CEO Study on Sustainability -- Refocus of Business Leaders-Top Priorities -- Link between Sustainability and Business Value -- United Nations Global Compact: The Ten Principles-Understanding Their Scope of Sustainability -- Seven Steps to Sustainability -- CEOs on Sustainability -- Quantify Business Value for Sustainability -- Factors Driving CEOs on Sustainability -- Note -- CHAPTER 2 Sustainability in Developing Countries-Innovation -- DevXchange -- Children of the Dump Project -- Helping People Help People -- Moringa Tree Known as "Miracle Tree" for Sustainability -- Notes -- CHAPTER 3 Sustainability in the Banking Community -- International Finance Corporation-IFC Financing in Emerging Markets -- Sustainable Finance Awards -- HSBC Global Connections -- Netafim -- Suncor's Challenge-"What Yes Can Do"-Our Voice -- Notes -- CHAPTER 4 International Institute for Sustainable Development -- Drivers Pushing Business to Corporate Responsibility -- Global Reporting Initiative -- Corporate Responsibility Reporting -- Lessons from the Leaders -- Notes -- CHAPTER 5 Defining Business Sustainability -- Definitions of Sustainability -- Taking the Next Steps to Business Success -- System Thinking -- Ready for the Coming Age of Abundance -- YouTube Video-Innovators and Managers of Change -- Three Areas That Will Affect and Improve Business -- Business Challenges: Management of Business Knowledge -- Data Analysis -- Innovation -- Grey Tsunami-Talent Management -- Boston Consulting Group -- Notes -- PART II Principles for Driving Business Success -- Principles for Management Systems -- Asking, Not Telling -- CHAPTER 6 Principles for Quality Management Systems -- Customer Focus -- Leadership.

Involvement of People -- Process Approach -- System Approach to Management -- Continual Improvement -- Factual Approach to Decision Making -- Mutually Beneficial Supplier Relationship -- Note -- CHAPTER 7 Principles for Environmental Management Systems -- Industry Leaders Improving Our World -- BASF -- Shell International Limited -- Environmental Management -- Leadership -- Sustainability Leaders -- GlobeScan/Sustainability Survey -- Unilever -- Dow Jones Sustainability Index -- Coca‐Cola -- Patagonia -- Interface -- Continual Improvement-Prevention of Pollution -- System Approach to Management -- Compliance with Legal and Other Requirements -- Performance Evaluation -- Management of Resources -- Operational Control -- Emergency Preparedness -- Notes -- CHAPTER 8 Principles for Occupational Health and Safety Management Systems -- Leadership -- GKN -- Continual Improvement -- Rana Plaza-Bangladesh -- Wal‐Mart -- A Journey -- System Approach to Management -- Compliance with Legal and Other Requirements -- Performance Evaluation -- Management of Resources -- Operational Control -- Emergency Preparedness and Response -- British Petroleum -- Notes -- CHAPTER 9 Integrated Principles for a Sustainable Business Management System -- PART III Integrated Management System Implementation: Three Steps -- Plan, Do, Check, Act-Deming -- Three‐Step Process: Identify, Insure, Improve - Pilot -- Management System Implementation -- CHAPTER 10 International Management Systems -- North America Lags Behind -- Business Benefits: Business Structure for Success -- Access to World Trade-Global Marketplace -- Reduced Risks -- Social Responsibility, Credibility, Competitive Advantage -- Improved Operational Controls -- Assess, Reflect, Act: Driving Sustainability to Business Success -- Notes -- CHAPTER 11 Management Systems.

Business Plans vs. Management Systems Meeting ISO Standards -- Where Is the Weak Link in Your Management System? -- Why Use Management Systems Meeting International Standards? -- Three Main ISO Management Systems -- Global Registration Results -- Management System Framework-Generic -- Management System Standardization-Annex SL -- Integrated Management Systems -- Integrated Management System Standard-PAS 99:2006 -- CHAPTER 12 Step One: Identify -- Understanding the Organization -- Five Most Important Questions -- Who Are Your Customers? -- Which of Your Customers Generate the 20 Percent? -- Management System Planning -- Leadership and Commitment -- Policy -- Process Approach -- Risks -- Global Citizenship-Western Digital's Commitment -- Legal Commitment-Compliance -- Best Practices -- Compliance Costs -- Compliance Costs-Employee Penalties -- Strategic Planning-Objectives and Programs -- Good to Great -- Assess/Reflect/Act -- Notes -- CHAPTER 13 Step Two: Insure -- Implementation of Plans -- Agent for Innovation -- InnovationPoint-Leapfrogging -- Support-Resources -- Organizational Roles, Responsibilities, and Authorities -- Role of the Boss -- Employees-Engagement and Innovation -- Recognition -- Building Employee Relationships -- Future Competencies in Demand -- Resources-Training-Competence-Awareness -- Work Environment -- Communication -- Documented Information -- Documented Procedures -- Operation -- Sarbanes‐Oxley -- Due Diligence -- Operational Clauses -- Quality Control Plan -- Management System Control Plan -- Goods and Service Risk Questions -- Production and Service Provision -- Innovation -- Emergency Preparedness and Response -- Notes -- CHAPTER 14 Step Three: Improve -- Performance Evaluation -- Monitor, Measure, Analyze, and Evaluate -- Objectives -- Supply Chain -- Monitoring-Compliance -- Monitoring and Measurement of Processes.

Product/Service -- Control of Nonconforming Product or Service -- Equipment -- Analysis of Information -- Evaluation -- Internal Audit -- Process Audits-Three‐Step Process -- Management Review -- Productive Meetings -- Improvement -- Nonconformity-Corrective Action -- CHAPTER 15 Conclusion -- Competitive Landscape -- As a Leader -- I Know That -- I Am the Visionary -- I Learned -- Pilot Project-Management System Makeover™ -- Driving Sustainability to Business Success -- About the Author -- Index -- EULA.