Cover -- Title Page -- Copyright -- Contents -- Tool List -- Preface for the Third Edition -- Introduction -- Purpose -- Audiences -- Special Elements -- Organization of the Book -- Chapter 1 What Is This Instructional Design Stuff Anyway? -- Why Instructional Design? -- What Is Instructional Design? -- A Few Definitions -- Advantages of Instructional Design -- Cost-Effectiveness -- Time-Effectiveness -- Learning Effectiveness -- Training Effectiveness Evaluation -- Competitive Advantage -- Business Integration -- Consistency -- Disadvantages of Instructional Design -- Resources -- Overcoming Disadvantages -- Chapter 2 Before You Do Anything: Pre-Instructional Design Activities -- Organizational Needs -- To Whom to Talk and What to Ask -- Organizational Needs and the Occasional Designer -- How to Do an Organizational Needs Assessment -- Retro-Assessment -- Performance Assessment -- Performance Gap Assessment -- Performance Opportunity Assessment -- Sources of Performance Information -- Performance Data Collection and Measurement -- Performance Interventions -- Assessing Training Needs -- Choosing Needs to Address -- Validation -- Questions to Ask Yourself -- The Needs Assessment Report -- Reporting Your Findings -- Quick and Dirty Cost/Benefit Analysis -- Costs -- Benefits -- Other Benefits Associated with Training -- ROI -- Training Needs Analysis -- Rapid ID Hint -- Chapter 3 Do You Know What You Need to Do? Analysis -- Data-Collection Methods -- Focus Groups -- Surveys or Questionnaires -- Observations -- Hybrids -- Why Analyze? -- Types of Analysis -- Job Analysis -- Action Verbs -- Criticality Analysis -- Task Analysis -- Instructional Design Shortcut -- Learning Analysis -- Trainee (Audience) Analysis -- Competency Analysis -- Computer-Aided Analysis -- Analysis Job Aid -- Chapter 4 How to Do It: Design.

Make the Right Decision Now -- Delivery Decision -- General Training Delivery Methods -- Blended Delivery Systems -- Constraints -- Facilitator Assessment -- Objectives -- What Are "Objectives"? -- Uses of Objectives -- Summarizing the Uses of Objectives -- Mistakes in Writing Objectives -- More Levels? -- Reviews Again -- Examples of Objectives -- Smart and Smarter Objectives -- Design Documents -- A Design Document in Detail -- Course Descriptions -- Gathering Content -- Selecting Subject-Matter Experts -- Working with Your Subject-Matter Experts -- Prerequisite Learning -- Other Sources of Content -- Enough Is Enough Is Too Much -- Adding Structure: The Instructional Plan -- Course Maps -- Content Roadmap -- Expanded Outline -- Sequencing -- Training Activities -- Chunking -- Trainee Evaluation (Test Questions and Tests) -- Relate Test Questions to Objectives -- Question Banks -- Hints for Designing in Various Formats -- Classroom -- On-the-Job Training (Job Aids) -- Self-Instruction -- e-Learning -- Satellite-Based Training and Other Telephonic Formats -- Chapter 5 Doing It Right: Development -- End Products of Development -- Classroom Training -- On-the-Job Training -- Self-Instruction -- Technology-Based Training -- The Facilitator Guide as an End Product -- Facilitator Guide Formats -- Introduction -- Handouts Versus Pass-Outs -- Facilitator Guide Content (the Body) -- Games -- Post-Class Activities -- Supplies List -- Nice to Know Versus Need to Know -- Facilitator Guide Reviews -- Scripts and Storyboards -- Participant Packages and Other Print Materials -- Other Media -- Hints for Developing Material -- Classroom -- Chapter 6 Getting It Where It Does the Most Good: Implementation -- Beta Tests and Pilots -- Beta Tests -- Pilots -- Reviews Revisited -- Training Review E-mail -- Common Implementation Issues -- Classroom Implementation.

Implementation of Self-Instruction -- Train the Trainer -- Other Instructor-Led Classroom Implementation Needs -- Deployment Plan -- Communication/Marketing Plan -- Hints for Implementation -- Self-Instruction -- Field Trips Checklist -- Chapter 7 Did It Do Any Good? Evaluation -- Why Evaluation? -- The Key to Good Evaluation -- This Evaluation's for You -- Types of Evaluation -- Self-Instructional Reaction Evaluations -- Level 2: Skills and Knowledge Mastery and Retention (Learning) -- Level 3: Transfer to the Job/Improvements in Job Performance (Application) -- Level 4: Results (Business Impact) -- Level 5: Return on Investment -- Evaluation of Self-Instruction Programs -- Sufficiency -- Usability -- Currency -- Compliance -- Effectiveness -- Revisions: What to Do with What You've Learned -- As-Needed Revisions -- Planned Revisions -- Information for Revisions -- Who Should Perform a Revision? -- Controlling Revisions -- Other Revision Considerations -- Hints for Evaluating -- Classroom -- On-the-Job Training -- Self-Instruction -- Chapter 8 Doing It Faster: More Rapid Design Shortcuts -- Software for Instructional Design -- Analysis Software -- Test Development Software -- Miscellaneous Software -- Rapid Prototyping -- Learning Objects/Granular Training -- Public Courses -- Off-The-Shelf Programs -- Technology Vendors -- Performance Support-Based "Training'' -- Problem-Based Learning (PBL) -- Training Management Systems/Learning Management Systems (LMS)/Learning Content Management Systems (LCMS) -- Digital Cameras -- What Does an ID Do? -- Miscellaneous -- Chapter 9 Asynchronous e-Learning Design -- Definitions -- Blended e-Learning -- Creating and Implementing an e-Learning System -- Some Sad Statistics -- Determining a Comprehensive e-Learning Strategy -- Analyzing Your Motives -- Determining Your Organization's Readiness for e-Learning.

Creating an e-Learning Vision -- Designing and Developing Good Programs -- Policies and Procedures -- Preparing the Work Environment -- Learning Management Systems and Learning Content Management Systems -- Preparing the Organization Globally for e-Learning -- Self-Direction and e-Learning -- Planning for a Smooth, Successful Implementation -- Creating an Effective Monitoring and Evaluation Plan -- Asynchronous e-Learning Design and Development -- Analysis -- Delivery Analysis for Asynchronous e-Learning -- Audience Analysis for Asynchronous e-learning -- Material Development -- Learner Guides -- Asynchronous e-Learning Program Activities and Interactions -- Graphics -- Learner Evaluation -- Learner Interfaces -- Beta Tests and Pilots -- Software -- Repurposing -- Evaluating Asynchronous e-Learning Programs -- Summary -- Chapter 10 Synchronous e-Learning Design -- Advantages -- Disadvantages and Misconceptions -- It Ain't That Easy -- Disadvantages -- Misconceptions Concerning Synchronous e-Learning -- Design Considerations for Synchronous e-Learning -- Mini-Interactions -- Repurposing and Redesigning Synchronous e-Learning Programs -- Other Synchronous Activities -- More Detailed Facilitator Guides -- Other Facilitator Guide Enhancements -- Learner Guide -- Other People Involved -- General Technology Considerations -- Media -- PowerPoint -- Whiteboards -- Hard Copy or Pictures -- Graphics -- Sound -- Video -- Web Pages -- Designing Continuing Interactions -- Message Boards -- Chat Rooms -- Audience Analysis -- Implementation -- Facilitator Training -- Learner Training -- Preparing to Be a Synchronous e-Learner -- Getting Started -- Online Learning: A Special Type of e-Learning -- Advantages of Online Learning -- Disadvantages of Online Learning -- Designing Online Learning for Organizations -- What the Learners Say.

Other Online (and Virtual) Thoughts and Hints -- Chapter 11 New Design Applications -- Flipped Classrooms -- Mobile Learning -- Virtual Learning Environments -- Social Network-Based Learning -- Massive Open Online Courses (MOOCs) -- Communities of Practice -- Informal Learning -- The Cloud -- Glossary -- Suggested Readings -- Other Resources -- About the Author -- Index -- EULA.