Table of Contents -- Acknowledgements -- Preface -- Introduction -- Cross-reference List -- 1. Operations Management -- 2. Internationalization -- 3. Developing International Goals -- 4. The International Strategy -- 5. The International Flow of Information -- 6. Suppliers -- 7. Supply-Chain-Management -- 8. Lead Time/ Cycle Time Management -- 9. Logistics / Distribution -- 10. Production/Location Decisions -- 11. The Customer and the World of Service -- 12. The International Transaction/Ethics -- 13. World Class Management -- 14. The Future of Operations Management -- 15. The Next Step -- Index.