Table of Contents -- Introduction -- Chapter 1 Overview of BA Activities Throughout the Life Cycle -- Adapting the Noble Path -- How to Use the Tables -- Initiation Phase -- Discovery Phase -- Construction Phase -- Final V & V Phase -- Closeout Phase -- Placing the IT Project Life Cycle in Perspective: The Spectrum Diagram -- Chapter 2 Meeting Guide -- Planning for the Meeting -- Checklist: Who to Invite to Requirements Workshops -- Contribution to Meeting by Role and Stakeholder Type -- Types of Meetings That a BA May Be Asked to Participate In -- Facilitated Meeting Work Plan -- Meeting Readiness Checklist -- Standard Meeting Agenda -- Facilitated Meeting Rules and Guidelines -- Facilitated Meeting Expectations -- Approvals Process Expectations -- Review Meeting (Structured Walkthrough and Gate Review) -- Prerequisites, Timing Considerations -- Who to Invite -- Checklist: Questions for the Interview -- Structured Walkthrough Guidelines -- Meeting Objective: (Kick-Off Meeting) Identify Opportunities and Challenges -- Prerequisites, Timing Considerations -- Input Documents -- Deliverables -- Who to Invite -- Checklist: Questions for the Interview -- Meeting Objective: Identify Stakeholders and Interests -- Prerequisites, Timing Considerations -- Input Documents -- Deliverables -- Who to Invite -- Checklist: Questions for the Interview -- Meeting Objective: Analyze Impact on Business Services and Processes -- Prerequisites, Timing Considerations -- Input Documents -- Deliverables -- Who to Invite -- Checklist: Questions for the Interview -- Meeting Objective: Analyze Risk -- Prerequisites, Timing Considerations -- Input Documents -- Deliverables -- Who to Invite -- Checklist: Questions for the Interview -- Meeting Objective: Requirements Management-Setup and Planning -- Prerequisites, Timing Considerations -- Input Documents -- Deliverables.

Who to Invite -- Checklist: Questions for the Interview -- Meeting Objective: Define Internal Workflow for End-to-End Business Processes -- Prerequisites, Timing Considerations -- Input Documents -- Deliverables -- Who to Invite -- Checklist: Questions for the Interview -- Meeting Objective: Describe Users -- Prerequisites, Timing Considerations -- Input Documents -- Deliverables -- Who to Invite -- Checklist: Questions for the Interview -- Meeting Objective: Identify User Tasks -- Prerequisites, Timing Considerations -- Input Documents -- Deliverables -- Who to Invite -- Checklist: Questions for the Interview -- Meeting Objective: (Static Modeling) Define Business Concepts, Objects, and Rules -- Prerequisites, Timing Considerations -- Input Documents -- Deliverables -- Who to Invite -- Checklist: Questions for the Interview -- Meeting Objective: Define Non-Functional SLRs -- Prerequisites, Timing Considerations -- Input Documents -- Deliverables -- Who to Invite -- Checklist: Questions for the Interview -- Meeting Objective: Gather Detailed User Requirements -- Prerequisites, Timing Considerations -- Input Documents -- Deliverables -- Who to Invite -- Checklist: Questions for the Interview -- Meeting Objective: Reuse User Requirements -- Prerequisites, Timing Considerations -- Input Documents -- Deliverables -- Who to Invite -- Checklist: Questions for the Interview -- Meeting Objective: Analyze the Life Cycle of Business Objects -- Prerequisites, Timing Considerations -- Input Documents -- Deliverables -- Who to Invite -- Checklist: Questions for the Interview -- Meeting Objective: Assess the Results of an Iteration -- Prerequisites, Timing Considerations -- Input Documents -- Deliverables -- Who to Invite -- Checklist: Questions for the Interview -- Meeting Objective: Gather Service Desk Requirements -- Prerequisites, Timing Considerations.

Input Documents -- Deliverables -- Who to Invite -- Checklist: Questions for the Interview -- Chapter 3 Standards and Guidelines Used in This Book -- ITIL -- IIBA and BABOK -- UML -- Chapter 4 BA Toolkit -- BA Tools Overview -- Activity Diagram -- Activity Diagram Example -- Symbol Glossary: Activity Diagram-Key Modeling Elements -- Symbol Glossary: Activity Diagram-Modeling Elements for Complex Diagrams -- Block Diagram -- Block/Swimlane Workflow Diagram Example -- Symbol Glossary: Block Diagram -- Business Process Diagram (BPD) -- BPD Example -- Symbol Glossary: BPD Flow Objects (with UML Conversion Chart) -- Business Process Modeling -- Business Use Case -- Symbol Glossary: Business Use-Case Diagram -- Cause-and-Effect Diagrams -- Class Diagrams and Static Model -- Symbol Glossary: Class Diagram -- Communication Diagram -- Symbol Glossary: Communication Diagram -- Data Flow and Context Diagrams -- Symbol Glossary: Data Flow Diagram -- Decision Table/Tree -- Decision Table Example -- Interviewing with Decision Tables -- Entity Relationship Diagram (ERD) and Data Model -- Symbol Glossary: Entity Relationship Diagram -- The Five Whys -- Flowchart -- Flowchart Example and Symbols -- Functional Decomposition Chart -- Functional Decomposition Chart Example and Glossary -- FURPS+ -- FURPS+ Checklist -- Object Diagram -- Object Diagram Examples -- Symbol Glossary: Object Diagram -- Pareto Analysis (Pareto Diagrams) -- How to Perform Pareto Analysis -- Requirements Attributes Table -- Requirements Attributes Table Example -- Requirements Traceability Matrix -- Requirements Traceability Matrix Example -- Role Map -- Role Map Example and Glossary -- Root-Cause Analysis -- Root-Cause Analysis Work Plan for the BA -- Sequence Diagram -- Sequence Diagram Example -- State-Machine (Harel Statechart) Diagram -- Symbol Glossary: State-Machine Diagram.

State-Machine Diagram: Advanced Modeling Elements -- Structured Walkthroughs -- System Use Cases (and Diagrams) -- Key System Use-Case Terms -- System Use-Case Diagram Example -- Symbol Glossary: System Use-Case Diagram -- Use-Case Analysis -- Key Points about Use Cases -- Use-Case Goal Levels -- Use-Case Analysis for Different Objectives -- Use-Case Writing Guidelines -- Chapter 5 Tips and Checklists -- Checklist: Requirements Investigation Methods -- Tip: What to Do When Key Participants Can't or Don't Show -- Checklists: Change Advisory Board -- Checklist of Potential CAB Members -- CAB: Standard Items for Review -- Tip: ITIL Seven Rs of Change Management -- Tips: Five Keys to Requirements Management -- Tips: Planning Iterations -- Tips: SMART Requirements -- Checklist: Features -- Tip: Naming a Process -- Tips: How to Spot the Static Modeling Elements from the System Use-Case Model -- Tips: Determining How Much Static Modeling to Do -- Tips: Managing Risk -- Tip: Risk Assessment Matrix -- Checklist: Risk Types -- Checklist: ITIL Risk Types -- Checklist: Other Risks the BA Should Be Aware Of -- Risk-Management Strategies -- Tips: Quality Assurance (QA) -- Tip: Testing Throughout the Life Cycle with the Service V-Model -- Checklist: Test Types -- Tips: Structured Testing Guidelines -- Checklist: Selecting Solution Providers -- Chapter 6 Templates -- Business Requirements Document (BRD) Template -- BRD Table of Contents -- Version Control -- External References -- Glossary -- Executive Summary -- Product/Solution Scope -- Business Case -- Business Services and Processes -- Actors -- Business Rules -- State Diagrams -- IT Requirements -- Test Plan -- Deployment Plan -- End-User Procedures -- Post-Implementation Follow-Up -- Other Issues -- Sign-Off -- Alternative Requirements Packaging -- Business Use-Case Description Template.

System Use-Case Description Template -- Service Level (Non-Functional) Requirements Template -- Service Level Type -- Overview -- System-Wide Capabilities -- Usability Requirements -- Reliability Requirements -- Performance Requirements -- Supportability Requirements -- Testing Requirements -- Training Requirements -- Capacity Requirements -- Backup/Recovery Requirements -- Other Constraints -- Legal and Regulatory Requirements -- Risk Analysis Table Template -- Test Script Template -- Vision Document Template -- Positioning -- Key Stakeholder and User Needs -- Stakeholders and Interests -- Service/Product Overview -- Assumptions -- Dependencies -- Capabilities -- Requirements Work Plan Template -- Purpose -- Document Overview -- Organization -- Requirements Repository -- Risk Management Plan -- Requirements Acceptance Plan -- Requirements Management Metrics Plan -- Client Product Acceptance Plan Template -- Purpose -- Acceptance Responsibilities -- Change Acceptance Criteria -- Change Acceptance Schedule -- Acceptance Environment -- Product Acceptance Tools, Techniques, and Methodologies -- Appendix A: Glossary of BA Terms -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Z -- Appendix B: Acronyms -- Appendix C: Further Reading -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Z.