Winning Behavior : What the Smartest, Most Successful Companies Do Differently.
Title:
Winning Behavior : What the Smartest, Most Successful Companies Do Differently.
Author:
Pugh, David G.
ISBN:
9780814427231
Personal Author:
Physical Description:
1 online resource (367 pages)
Contents:
Contents -- Preface -- Acknowledgments -- 1 THE FINAL FRONTIER -- 2 WE WILL ASSIMILATE YOU -- 3 YOU ARE HOW YOU BEHAVE -- 4 THE FOUR WAYS TO CREATE BEHAVIORAL DIFFERENTIATION -- 5 THE GOLD STANDARDS IN BEHAVIORAL DIFFERENTIATION -- 6 RANDOM ACTS OF KINDNESS -- 7 EXCEPTIONAL VALUES -- 8 LIVING THE PROMISE -- 9 THE ENGINES THAT DRIVE BEHAVIORAL DIFFERENTIATION -- 10 WHY SOUTHWEST AIRLINES SOARS: B2C BEHAVIORAL DIFFERENTIATION -- 11 SEARCHING FOR STARS: B2B BEHAVIORAL DIFFERENTIATION -- 12 CREATING AND SUSTAINING BEHAVIORAL DIFFERENTIATION -- Index.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Genre:
Electronic Access:
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