TITLE -- COPYRIGHT -- Dedication- -- ABOUT THE AUTHOR -- CONTENTS -- INTRODUCTION -- SECTION I The New Role of Manager as Coach -- MANAGERS' NEW ROLES -- TEN TRENDS CHANGING MANAGERS' ROLES -- #1.Restructuring -- #2.Temporary Workers -- #3.Globalization -- #4. New Technologies -- #5. Reengineering -- #6. Ownership -- #7. Accelerating Change -- #8. Self-Directed Teams -- #9. Demographic Shifts -- #10. Women-Owned and -Managed Businesses -- LONG-TERM IMPLICATIONS -- The Positive Impact -- SECTION II Coaching for Development -- WHAT IS COACHING FOR DEVELOPMENT? -- COACHING LEVELS -- SECTION III A Systems Approach for Development -- THE FIVE PHASES OF DEVELOPMENT -- PHASE 1: CREATE A CULTURE OF CONTINUOUS IMPROVEMENT -- PHASE 2: POSTER TEAMWORK -- PHASE 3: ANALYZE COMPETENCIES ASSESS DEVELOPMENTAL NEEDS -- PHASE 4: PROVIDE DEVELOPMENTAL OPPORTUNITIES AND SUPPORT -- Options for Development -- Employee Development Guidelines -- Ten Ways to Turn Training into Performance -- PHASE 5: CONDUCT COACHING SESSIONS FOR SUCCESS -- SECTION IV The Roles of a Coach -- THE FIVE ROLES OF A COACH -- Major Questions Employees Want Answered -- SPONSOR -- Best Behaviors for Sponsors -- More Tips on Sponsoring -- MENTOR -- Best Behaviors for Mentors -- APPRAISER -- Best Behaviors for Appraisers -- ROLE MODEL -- Best Behaviors for Role Models -- TEACHER -- Best Behaviors for Teachers -- CASE STUDIES: COACHING FOR DEVELOPMENT -- PUT YOUR KNOWLEDGE TO THE TEST -- SECTION V Tools for Coaches -- SIX TOOLS FOR COACHES -- LISTENING -- OBSERVING -- ANALYZING -- INTERVIEWING -- CONTRACTING -- GIVING FEEDBACK -- Providing Effective Feedback -- HOW TO GIVE EFFECTIVE FEEDBACK -- ACTION PLAN FOR SUCCESS -- Answers -- ANSWERS.