Front cover -- Contents -- Figures -- Tables -- Notices -- Trademarks -- Preface -- The team that wrote this redbook -- Become a published author -- Comments welcome -- Chapter 1. Certification overview -- 1.1 IBM Professional Certification Program -- 1.1.1 Benefits of certification -- 1.1.2 Tivoli Software Professional Certification -- 1.2 IBM Tivoli Configuration Manager V4.2.2 Implementation Certification -- 1.2.1 Test 870 objectives -- 1.2.2 Discount when taking the Test 870 -- 1.3 Recommended resources for study -- 1.3.1 Courses -- 1.3.2 Publication -- Chapter 2. Tivoli Management Framework basics -- 2.1 Components of the basic Tivoli architecture -- 2.2 Tivoli user interfaces -- 2.2.1 Tivoli Desktop -- 2.2.2 Command line interface -- 2.2.3 Navigating the Tivoli Desktop -- 2.3 Tivoli resources -- 2.4 Authorization roles -- 2.4.1 Scope of authorization roles -- 2.5 Tivoli profiles -- 2.5.1 Profile managers and profile distribution -- 2.6 Multiplexed distribution services -- 2.6.1 MDist and MDist 2 -- 2.6.2 MDist 2 functions -- 2.6.3 MDist2 components -- 2.6.4 wmdist command -- 2.6.5 Using the Distribution Status console -- 2.7 Connecting multiple TMR regions -- 2.7.1 Benefits of connecting TMRs -- 2.7.2 Connection types -- 2.7.3 Name registry -- 2.7.4 Case study: Hub-spoke architecture -- 2.8 Endpoint login sequence -- 2.8.1 Initial login without a select_gateway_policy script -- 2.8.2 Initial login with a select_gateway_policy script -- 2.8.3 Normal login -- 2.8.4 Isolated login -- 2.8.5 Orphan login -- 2.8.6 Implementing policy scripts -- 2.9 Firewall Security Toolbox -- 2.9.1 Tivoli environment with a firewall -- 2.9.2 Tivoli environment with demilitarized zones -- 2.9.3 Sending events across firewalls -- 2.10 Installing Firewall Security Toolbox -- 2.10.1 Installing on UNIX operating systems.

2.10.2 Installing on Windows operating systems -- Chapter 3. Tivoli Configuration Manager fundamentals and installation -- 3.1 IBM Tivoli Configuration Manager fundamentals -- 3.1.1 Tivoli Configuration Manager components and services -- 3.2 Creating a deployment plan for Tivoli Configuration Manager -- 3.3 How to deploy Tivoli Configuration Manager components -- 3.3.1 Distributed Configuration Manager components -- 3.3.2 TMR server configuration -- 3.3.3 Components for managed nodes -- 3.3.4 Components for gateways -- 3.3.5 Components for endpoints -- 3.4 Required roles for installation -- 3.5 RDBMS considerations -- 3.6 RIM considerations -- 3.7 General pre-install checks, hints, and tips -- 3.7.1 UNIX -- 3.7.2 Windows Systems on Intel® 486 or Pentium® systems -- 3.8 Installation methods -- 3.9 Overview of Integrated Install -- 3.10 Server Install -- 3.10.1 Typical Server Install -- 3.10.2 Custom Server Install -- 3.10.3 Starting the installation programs -- 3.11 Desktop Install -- 3.11.1 Starting the installation program -- 3.12 Web Gateway Install -- 3.12.1 Web Gateway prerequisites -- 3.12.2 Starting the installation program -- 3.12.3 Multiple endpoints installation -- 3.13 Uninstallation of IBM Tivoli Configuration Manager -- Chapter 4. Inventory and Software Distribution components -- 4.1 Inventory component -- 4.1.1 What is gathered by Tivoli Inventory -- 4.1.2 Inventory architecture -- 4.1.3 Collection Table of Contents -- 4.1.4 Collection files -- 4.1.5 Inventory Collectors -- 4.1.6 Collection manager -- 4.1.7 Data Handler -- 4.1.8 Status Collector -- 4.1.9 Callback object -- 4.1.10 Managing data collection -- 4.1.11 Clearing the Collector -- 4.1.12 Inventory collection scenarios -- 4.1.13 Custom scans -- 4.1.14 Isolated scans -- 4.1.15 Querying inventory data -- 4.2 Software Distribution component.

4.2.1 Components of Tivoli Software Distribution -- 4.2.2 Software distribution process overview -- 4.3 Data Moving -- 4.3.1 Using the Data Moving Service -- 4.4 Enterprise Data Warehouse integration -- Chapter 5. Deployment Services -- 5.1 Activity Planner -- 5.1.1 Activity Planner components -- 5.1.2 Roles required for the Activity Planner -- 5.1.3 Types of activities -- 5.1.4 Activity Plan Editor -- 5.1.5 Activity Plan Monitor -- 5.1.6 Activity Planner commands -- 5.2 Change Manager -- 5.2.1 Change Manager components -- 5.2.2 Sample Change Manager scenario -- 5.3 Enterprise Directory integration -- 5.3.1 Exchanging data with a directory server -- 5.3.2 Manipulating DirectoryContext objects -- 5.3.3 Directory query libraries and query directories -- 5.4 Resource Manager and pervasive devices -- 5.4.1 Choosing where to install the Resource Manager components -- 5.4.2 Web Gateway installation -- 5.4.3 Web objects -- 5.4.4 Registering the resource types -- 5.4.5 Associating endpoints with the resource gateway -- 5.4.6 Enrolling pervasive devices -- 5.4.7 Installing and configuring devices for resource manager -- 5.4.8 Installing the device agent for Windows CE devices -- 5.4.9 The user ID of palm devices -- 5.4.10 Inventory scans on pervasive devices -- 5.5 Pristine Manager -- 5.5.1 Pristine Manager architecture and new components -- 5.5.2 Supported platforms for pristine installation -- 5.5.3 Key terms -- 5.5.4 Pristine Manager concepts -- 5.5.5 Prerequisites -- 5.5.6 Installing pristine machines -- 5.5.7 Customizing Pristine Manager -- 5.5.8 Adding an Operating System Element to a reference model -- 5.5.9 Pristine Manager commands -- 5.5.10 IBM Tivoli Enterprise Console notification -- Chapter 6. Multicast concepts and implementation -- 6.1 Reliable multicast protocol -- 6.2 Hyper Delivery (RMTP) flow -- 6.3 Distributed depot service.

6.3.1 Configuring repeaters for multicast -- 6.4 Endpoint multicast receivers -- 6.4.1 Configuring endpoint to receive multicast -- 6.5 Multicast scenarios -- 6.5.1 Preloading MDist2 depots with multicast -- 6.5.2 Multicast from gateways to Tivoli Management Agents -- 6.6 Multicast limitations -- 6.7 Troubleshooting multicast -- 6.7.1 Repeater multicast log -- 6.7.2 Endpoint receiver log and structure -- 6.7.3 Best practices and tips -- Chapter 7. Troubleshooting IBM Tivoli Configuration Manager -- 7.1 Generic problem determination outline -- 7.2 Troubleshooting Framework 4.1.1 -- 7.3 Autotrace -- 7.4 Troubleshooting Software Distribution -- 7.4.1 General troubleshooting -- 7.4.2 Check the log -- 7.4.3 Check the Distribution Status Console -- 7.4.4 Make sure that Tivoli Framework is functional -- 7.4.5 Check for MDist2 problems -- 7.4.6 Troubleshooting the software package -- 7.4.7 Software Distribution traces -- 7.4.8 Troubleshooting Data Moving -- 7.4.9 Troubleshooting Mobile Computing -- 7.4.10 Troubleshooting pristine installations -- 7.4.11 Troubleshooting discovering and synchronization -- 7.4.12 Change Management Status summary -- 7.5 Troubleshooting Activity Planner -- 7.5.1 Activity Planner processes -- 7.5.2 Activity Planner configuration file -- 7.5.3 Activity Planner logfiles -- 7.5.4 Activity Planner trace files -- 7.6 Troubleshooting Change Manager -- 7.6.1 Change Manager configuration file -- 7.6.2 Change Manager logfiles -- 7.6.3 Change Manager trace files -- 7.7 Troubleshooting Web Gateway and Device Management -- 7.7.1 Tracing the Web Gateway -- 7.8 Troubleshooting Web User Interface -- 7.8.1 Common Web User Interface problems -- 7.8.2 Tracing the Web User Interface -- 7.9 Troubleshooting Enterprise Directory Integration -- 7.10 Troubleshooting Inventory -- 7.10.1 Enabling logging and tracing -- Appendix A. Lab exercises.

Introduction -- LAB 1 Using Integrated Install method to install a Tivoli Server -- What this exercise is about -- What you should be able to do -- Required materials -- Exercise instructions -- Install your Tivoli Server with all ITCM modules -- Exercise review/wrap-up -- LAB 2. Using Integrated Install method to install a Tivoli server -- What this exercise is about -- What you should be able to do -- Introduction -- Required materials -- Exercise instructions -- Exercise review/wrap-up -- LAB 3. Create an Inventory profile and run a hardware scan -- What this exercise is about -- What you should be able to do -- Required materials -- Exercise instructions -- Create a hardware profile with SMBIOS capabilities -- 7.10.2 Distribute the profile -- LAB 4. Create an Inventory profile and run and cancel the software scan -- What this exercise is about -- What you should be able to do -- Required materials -- Exercise instructions -- Create an Inventory profile for software scan -- Distribute the profile and cancel the distribution -- LAB 5. Create a Custom Query with where clauses -- What this exercise is about -- What you should be able to do -- Required materials -- Exercise instructions -- Create a query library -- Create a query -- LAB 6. Create and install software packages for Windows -- What this exercise is about -- What you should be able to do -- Required materials -- Exercise instructions -- Install the Software Package Editor -- Create a simple package -- Test the software package -- Import the software package -- Install the software package -- Verify the distribution was successful -- Install software package in transactional mode and commit installation -- Undo an installation -- Repair a damaged distribution -- Add links, registry keys, and text file objects -- LAB 7. Creating a software package using AutoPack.

What this exercise is about.