Front cover -- Contents -- Figures -- Tables -- Notices -- Trademarks -- Preface -- The team that wrote this redbook -- Become a published author -- Comments welcome -- Part 1 Introduction, installation, and core services -- Chapter 1. Overview -- 1.1 Overview -- 1.2 Generic problem determination outline -- 1.3 User groups and other sources of information -- 1.3.1 Tivoli Field Guides -- 1.3.2 Tivoli mailing list -- 1.3.3 Orb Data Limited -- 1.4 Other Web sites containing Tivoli related information -- Chapter 2. Tivoli Object Database architecture -- 2.1 The Tivoli Enterprise management challenge -- 2.2 Tivoli Enterprise architecture overview -- 2.2.1 About CORBA 1.1 -- 2.2.2 Tivoli Enterprise CORBA implementation -- 2.2.3 Tivoli Enterprise heterogeneity and interoperability -- 2.2.4 Management services -- 2.3 Tivoli Management Framework concepts -- 2.3.1 Object identification -- 2.3.2 Interfaces and classes -- 2.3.3 Object repository architecture -- 2.3.4 Complementary terminology: TEIDL, Interface, and Repository -- 2.3.5 Internals of Interface: Datatypes, attributes, and operations -- 2.3.6 An overview of datatypes used in interface definitions -- 2.3.7 Internals of profile managers, profiles, and CCMS -- 2.3.8 The final (dataless) distribution -- 2.3.9 Database and dataless distribution levels -- 2.3.10 Types of distribution -- 2.3.11 Advanced CCMS concepts -- Chapter 3. Problem determination -- 3.1 Object Repository tools -- 3.1.1 bdbe and bdbx -- 3.1.2 otherpages -- 3.1.3 objcall -- 3.1.4 idlcall -- 3.1.5 idlattr -- 3.1.6 odbls -- 3.1.7 irview -- 3.1.8 tmstat -- 3.1.9 odstat -- 3.1.10 wtrace -- 3.2 Troubleshooting and search techniques -- 3.2.1 Basic object database access commands -- 3.2.2 Troubleshooting methods using low level commands -- 3.2.3 odstat, wtrace, and tmstat scenarios.

3.2.4 Maintaining the object database: wchkdb and wchknode -- 3.2.5 Object database -- 3.2.6 Gateway database -- 3.2.7 Consistency versus corruption -- 3.2.8 Database check output example -- 3.2.9 The when and how of issuing wchkdb -- 3.2.10 Problems with Tivoli object database checks -- 3.2.11 Improving your use and understanding of wchkdb -- 3.2.12 A second look at check_db and fix_db -- 3.2.13 wchknode -- 3.2.14 Issuing the wchknode command -- Chapter 4. Using and maintaining log files -- 4.1 Tivoli generated log files -- 4.1.1 oservlog -- 4.1.2 gatelog -- 4.1.3 epmgrlog -- 4.1.4 Installation logs -- 4.1.5 Additional logs and files -- 4.1.6 Installation files -- 4.2 User generated log files -- 4.2.1 Subroutine to write to a log file with a time stamp -- 4.2.2 Logging configuration file -- 4.2.3 Logging setup and call -- 4.2.4 Putting it all together -- 4.3 Log rotation -- Chapter 5. Autotrace -- 5.1 Introduction -- 5.2 Autotrace terminology -- 5.3 Run-time components -- 5.3.1 Common configuration files -- 5.4 How to use Autotrace in a customer environment -- 5.4.1 Initialization -- 5.4.2 Determine active products -- 5.4.3 Determine configuration channels -- 5.4.4 Enable tracing -- 5.4.5 Determine whether Autotrace is capturing data -- 5.4.6 Disable tracing -- 5.4.7 Channel operations -- 5.4.8 Collect trace -- 5.4.9 Autotrace Snap Viewer -- Chapter 6. Tivoli core installation process -- 6.1 Anatomy of a Tivoli CD-ROM -- 6.2 Installation overview -- 6.2.1 General pre-install checks, hints, and tips -- 6.2.2 UNIX -- 6.2.3 Windows NT -- 6.2.4 NFS mounts -- 6.2.5 Environment files and variables -- 6.2.6 Automatic startup versus remote startup -- 6.2.7 Deciding when a re-install is best -- 6.3 Server installation: Behind the scenes -- 6.3.1 Troubleshooting server installs -- 6.4 Client installation: Behind the scenes.

6.4.1 Start of managed node install -- 6.4.2 The install begins -- 6.4.3 Installation of the Tivoli Management Framework files -- 6.4.4 Tivoli Remote Access Account (TRAA) -- 6.4.5 Installing the files -- 6.4.6 Client database creation -- 6.4.7 Problems starting the oserv and contacting the TMR -- 6.4.8 Configuring the client database (the TMR Server perspective) -- 6.4.9 Configuring the client database (the client perspective) -- 6.4.10 Verifying a properly installed managed node -- 6.4.11 Problems creating the managed node -- 6.5 Finishing the install -- 6.5.1 Files installed -- 6.5.2 Updating Name Registry -- 6.5.3 Completion -- 6.6 Common errors for server and client installs -- 6.7 Reinstalling clients -- Chapter 7. Software Installation Service (SIS) -- 7.1 SIS component overview -- 7.2 SIS considerations -- 7.3 Using SIS -- 7.3.1 Starting the SIS Graphical User Interface -- 7.3.2 Building the Install Repository -- 7.3.3 Select target for install -- 7.3.4 SIS Response Files -- 7.3.5 Using SIS to install Tivoli products -- 7.3.6 Tuning SIS -- 7.3.7 Unsuccessful install -- 7.3.8 Synchronize SIS with TMR -- 7.4 Troubleshooting SIS -- 7.4.1 SIS log files -- 7.4.2 Troubleshooting SIS desktop launches -- 7.4.3 Troubleshooting SIS startup -- 7.4.4 Troubleshooting SIS locks -- 7.4.5 Troubleshooting SIS usage -- 7.4.6 Important SIS files and executables -- Chapter 8. ISMP based installation (Integrated Installation) -- 8.1 Overview of Integrated Install -- 8.2 Server Install -- 8.2.1 Authorization roles -- 8.2.2 Database requirements -- 8.2.3 Starting the installation programs -- 8.2.4 Server Install: Behind the scenes -- 8.2.5 Typical Install -- 8.2.6 Custom Install -- 8.3 Troubleshooting Server Install -- 8.3.1 Cmsummary.log -- 8.3.2 Cmismp.log -- 8.3.3 Traditional logs -- 8.3.4 General troubleshooting steps for Server Install.

8.3.5 Server Install troubleshooting examples -- 8.4 Desktop Install -- 8.5 Troubleshooting Desktop Install -- 8.5.1 Desktop Install troubleshooting example -- 8.6 Web Gateway Install -- 8.7 Troubleshooting Web Gateway Install -- Chapter 9. Patch maintenance -- 9.1 Patch application and information -- 9.1.1 The patch factory -- 9.1.2 Forms of patches -- 9.1.3 Learning about new patches -- 9.1.4 Understanding the prerequisites -- 9.1.5 Obtaining patch files -- 9.1.6 Turning the archives into binaries -- 9.1.7 Patch contents -- 9.1.8 Building your collection of patches -- 9.1.9 Testing patches -- 9.1.10 Applying patches to your systems -- 9.1.11 More rapid deployment -- 9.1.12 Tag files -- 9.1.13 Upgrading endpoints -- 9.1.14 Validating patch application -- 9.1.15 How to back out of a patch -- 9.1.16 Knowing what is installed where -- Chapter 10. Backup and restore -- 10.1 Backup process -- 10.1.1 Backup roles and access rights -- 10.1.2 Database -- 10.1.3 Running backup from the command line -- 10.1.4 Backup process behind the scenes -- 10.1.5 Temporary backup file considerations -- 10.1.6 Binary backups -- 10.1.7 File system backups -- 10.2 Restore process -- 10.2.1 Restore roles and access rights -- 10.2.2 Restore examples -- 10.2.3 Rescue operation -- 10.2.4 Items not restored from a backup -- 10.3 Troubleshooting backup and restore operations -- 10.3.1 Restore with -r and - r -R options -- 10.3.2 Changing the default backup directory -- 10.3.3 Database cannot be backed up -- 10.3.4 Malformed ASCII exception -- 10.3.5 IOM route timeouts -- 10.3.6 Identifying managed nodes -- 10.3.7 Implications of using an old backup -- Chapter 11. Tivoli Management Framework core services -- 11.1 Tivoli administrators -- 11.1.1 Authorization roles -- 11.1.2 Policy regions -- 11.1.3 Creating administrators.

11.1.4 Using a single Tivoli administrator for multiple users -- 11.1.5 ID mapping -- 11.1.6 Removing and deleting administrators -- 11.1.7 Administrator commands -- 11.1.8 Administrator roles -- 11.1.9 Interregion administration -- 11.1.10 Summary of hints for defining administrators -- 11.1.11 Maintaining Tivoli administrators in large environments -- 11.2 Notice groups -- 11.2.1 Notice group commands -- 11.2.2 Notice group components -- 11.2.3 Notice expiration -- 11.2.4 Custom notice groups -- 11.2.5 Notices database corruption -- 11.3 Tivoli tasks -- 11.3.1 Tivoli jobs -- 11.3.2 Task library features -- 11.3.3 Task and job internals -- 11.3.4 Troubleshooting tasks and jobs -- 11.4 Scheduler -- 11.4.1 Scheduler commands -- 11.4.2 Tips for working with the Scheduler -- 11.4.3 Troubleshooting common Scheduler errors -- 11.5 Interconnected TMRs -- 11.5.1 The Tivoli Name Registry -- 11.5.2 Connecting TMRs -- 11.5.3 Resource visibility -- 11.5.4 Interregion updates and object time stamps -- 11.5.5 Resource updates -- 11.5.6 Case study: Hub-spoke architecture -- 11.5.7 Naming standards -- 11.5.8 Connections -- 11.5.9 Troubleshooting TMR connections -- 11.6 Multiplexed Distribution -- 11.6.1 Mdist and the distribution hierarchy -- 11.6.2 Repeater tuning in MDist1 -- 11.6.3 Active distributions -- 11.6.4 MDist2 components and functionalities -- 11.6.5 What is new in MDist2 -- 11.6.6 Troubleshooting MDist2 -- Chapter 12. RDBMS Interface Module (RIM) -- 12.1 Overview of RIM -- 12.2 Understanding RIM -- 12.2.1 RIM behind the scenes -- 12.2.2 RIM APIs -- 12.2.3 RDBMS_Interface translation layer -- 12.2.4 Vendor adaptor layer -- 12.2.5 Client application communication -- 12.3 Installing a RIM -- 12.3.1 Creating application database tables -- 12.3.2 Creating RIM objects -- 12.3.3 RIM scenario-Inventory RIM objects.

12.4 Troubleshooting example: Failure to connect with a RDBMS.